Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Work Preference
Languages
Work Availability
Accomplishments
Quote
Timeline
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Tyron Hickman

South Holland,IL

Summary

Experienced leader dedicated to meeting customer expectations and achieving company goals. Skilled in effectively directing high-performing teams and building strong employee relationships. Demonstrates exceptional knowledge of cost-reduction methods and streamlining production processes, leading to increased efficiency and improved bottom-line results.

Overview

10
10
years of professional experience

Work History

Store Director

Target
02.2022 - Current
  • Led daily operations, overseeing sales, customer service, inventory, and store maintenance.
  • Managed sales of $80K-$200K per day.
  • Developed leadership teams, fostering a culture of teamwork and guest satisfaction.
  • Consistently exceeded company targets by monitoring P&Ls and implementing corrective actions.
  • Promoted team collaboration and performance, improving store metrics and increasing sales by $5M.
  • Addressed customer concerns, boosting loyalty and retention.
  • Enhanced employee retention by creating a positive work environment.

Executive Team Lead Human Resources

Target
02.2020 - 01.2022
  • Led HR recruitment efforts, ensuring timely placement of top candidates.
  • Created a program called "Invest in Me" to identify and cultivate team member potential, resulting in the training, development, and promotion of four team members to Team Leader and one team member to HR Executive Team Lead. The success of this program led to its adoption by the district and group.
  • Conducted exit interviews, providing insights for improvement.
  • Provided coaching on leadership and conflict resolution.
  • Managed payroll and improved talent retention through effective performance management.

Executive Team Lead Specialty Sales

Target
03.2019 - 01.2020
  • Led organizational change, ensuring compliance, safety, and efficient backroom operations in Apparel & Accessories, Beauty, Home, Seasonal, and Electronics departments.
  • Drove sales growth, increasing sales by $2M, while fostering a culture of continuous improvement.
  • Championed employee engagement, improving morale and job satisfaction, which led to the lowest turnover percentage in the store at 1.7%. This helped drive the overall store turnover to 5%, the best in the district.

Executive Team Lead Service & Engagement

Target
01.2015 - 03.2019
  • Led a team of 42 team members and two team leaders focused on exceeding guest expectations through efficient service, reduced wait times, and proactive service recovery.
  • Managed front-of-store operations, adjusting to guest traffic and sales fluctuations.
  • Leveraged guest feedback from daily surveys to drive improvements and recognize team performance.
  • Mentored staff on career development and growth, which led to multiple promotions.

Education

Bachelor of General Studies - Sociology

Northern Illinois University
DeKalb, IL
12.2014

Skills

  • Effective Leadership

  • Customer Support Expertise

  • Skills Development Training

  • Leadership Skills Enhancement

  • Community Relations Development

  • Talent Acquisition

  • Vendor Partnership Development

  • Brand awareness

  • Staff Development

  • Management of Retail Operations

  • Long-Term Strategic Planning

  • Strategic Issue Resolution

Awards

  • 2021 Quarter 1 Top Performer
  • 2021 Ultimate Coach Award
  • 2022 Top Sales Award
  • 2024 Quarter 3 Top Dog Award

Affiliations

  • Phi Beta Sigma Fraternity Inc.

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekWork from home option

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • 2021 Quarter 1 Top Performer
  • 2021 Ultimate Coach Award
  • 2022 Top Sales Award
  • 2024 Quarter 3 Top Dog Award

Quote

Success isn't about how much money you make, Its about the difference you make in people's lives.
Michelle Obama

Timeline

Store Director

Target
02.2022 - Current

Executive Team Lead Human Resources

Target
02.2020 - 01.2022

Executive Team Lead Specialty Sales

Target
03.2019 - 01.2020

Executive Team Lead Service & Engagement

Target
01.2015 - 03.2019

Bachelor of General Studies - Sociology

Northern Illinois University

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Tyron Hickman