Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty’ronda Lyday

Tulsa

Summary

Dynamic and results-driven professional seeking a full-time position as a Customer Service Representative. Dependable and ambitious, with a strong commitment to delivering exceptional customer care. Eager to leverage extensive knowledge and skills to enhance customer satisfaction and foster positive relationships. A proactive approach to problem-solving ensures efficient and effective resolution of customer needs.

Overview

14
14
years of professional experience

Work History

Players Club Associatet

River Spirit Casino
Tulsa, OK
12.2025 - Current
  • Ensured compliance with gaming regulations and internal policies to maintain operational integrity.
  • Monitored player interactions to enhance gaming experiences and address inquiries effectively.
  • Collaborated with team members to streamline game operations and improve service efficiency.
  • Trained new employees on casino procedures, promoting adherence to safety protocols and customer service standards.

Technical Support Representative

AT&T Mobility Call Center
Tulsa, OK
12.2020 - 06.2025
  • Provided exceptional technical support to internet customers, ensuring efficient issue resolution.

Ascension St John Hospital
Tulsa, OK
11.2019 - 12.2020
  • Collected and processed blood samples with precision, ensuring accurate testing and adhering to safety standards.

Beavex
Tulsa, OK
07.2016 - 08.2020
  • Managed inventory and generated insightful weekly reports, contributing to effective warehouse operations.
  • Coordinated on-demand dispatches to optimize logistic solutions.

Fraud Prevention Analyst & Dealer Support

Dish Network
Tulsa, OK
10.2012 - 06.2016

Education

Diploma -

Muskogee High School
Muskogee, OK

Phlebotomy Certification Training - undefined

Tulsa Technology Center
Tulsa, OK
09-2019

Skills

  • Effective communicator, both spoken and written
  • Works well under stressful situations
  • World-class customer service skills
  • Attention to detail
  • Can handle fast-paced work environments

Timeline

Players Club Associatet

River Spirit Casino
12.2025 - Current

Technical Support Representative

AT&T Mobility Call Center
12.2020 - 06.2025

Ascension St John Hospital
11.2019 - 12.2020

Beavex
07.2016 - 08.2020

Fraud Prevention Analyst & Dealer Support

Dish Network
10.2012 - 06.2016

Phlebotomy Certification Training - undefined

Tulsa Technology Center

Diploma -

Muskogee High School