TYRONE ALLEN
Converse,TX
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Investigator promoting exemplary talents in reviewing accounts and identifying issues.
Overview
1
1
Language
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Sales Manager
Hertz
San Antonio, TX
12.2017 - 11.2018
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified opportunities for growth within San Antonio territory and collaborated with sales teams to reach sales goal.
Quality Assurance Analyst
Facebook
Austin, TX
06.2016 - 07.2017
- Analyze and accurately assess a variety of requests from law enforcement authorities and governments from the North America region.
- Support escalations related to sensitive subject matter.
- Clearly respond to process and policy questions from law enforcement, government agencies and internal parties.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
Retail Sales Associate
Sprint
San Antonio, TX
01.2015 - 06.2016
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated items to customers and created customer awareness, interest and sales.
AML/ Compliance Analyst
Chase
San Antonio, TX
08.2014 - 10.2014
- Researched and recommended process improvements designed to mitigate operational and financial risk.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Performed yearly reviews of bank policies and procedures to evaluate compliance with regulatory requirements and standards.
- Validated results and performed quality assurance to assess accuracy of data.
Insurance Agent
Nationwide
San Antonio, TX
03.2008 - 04.2013
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Operating Room Tech/ Combat Medic
United States Army
San Antonio, TX
08.1999 - 08.2003
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Collected, prepared, and disposed of medical specimens.
- Created safe operating environments for invasive and non-invasive procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Education
Bachelor of Science - Business Administration
University of The Incarnate Word
San Antonio, TX 08.2011 - 08.2015
Skills
Problem-solvingReporting
Decisive
Positive and upbeat
Data Analysis
Effective Communication
Fraud Detection
Risk Assessment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
Hertz
12.2017 - 11.2018
Quality Assurance Analyst
Facebook
06.2016 - 07.2017
Retail Sales Associate
Sprint
01.2015 - 06.2016
AML/ Compliance Analyst
Chase
08.2014 - 10.2014
Bachelor of Science - Business Administration
University of The Incarnate Word
08.2011 - 08.2015
Insurance Agent
Nationwide
03.2008 - 04.2013
Operating Room Tech/ Combat Medic
United States Army
08.1999 - 08.2003