Tyrone Carter
Cedar Park,Texas
Summary
Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads and fulfilling staff members’ requests. Professional and welcoming in creating upbeat workplace environment. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
20
20
years of professional experience
Work History
Practice Administrator
Medical Weight Loss At Avery Ranch
Austin, Texas
10.2014 - Current
- Coordinated review, revision and creation of Operational Policies for Medical Weight Loss Clinic
- Responsible for planning and execution of 6 month office renovation/expansion, working with contractors and coordinating build out of this new facility
- Established staff schedules and assignments based on facility needs
- Used Emd's and Demand Force software to schedule and manage patient appointments
- Oversaw inventory activities, including ordering supplies, stocking or re-stocking
- Identified and created processes ensuring accuracy, efficiency and productivity for new clinic
- Managed two businesses simultaneously
- Supervised office employees, including performance evaluation and scheduling
- Streamlined operations, resulting in increased office productivity
- Trained new employees on administrative procedures, company policies and performance standards
- Organized workload and prioritized tasks to produce work efficiently in deadline-driven environment
- Updated employees with latest policies, procedures and compliance standards
- Supervised staff of 8 employees, including medical assistants and x-ray techs in day-to-day activities
Practice Administrator
Urgent And Family Care
Austin, United States
05.2006 - Current
- Identified process improvements in day-to-day functioning of department
- Interpreted and communicated new or revised policies to staff
- Assigned employee areas, scheduled staff breaks and authorized overtime
- Reviewed customer survey information to prioritize areas of improvement
- Oversaw and managed 105 clinical and support staff in patient care activities
- Ordered all office supplies, along with some medical supplies
- Interviewed, hired, managed, developed and trained staff, performed new-hire orientation, and administered salaries for staff
- Solved problems timely and effectively, ensuring employee and customer satisfaction
- Prepared vendor invoices and processed incoming payments
- Completed bi-weekly payroll for 105 employees
- Monitored and evaluated personnel to complete performance reviews, recommend advancement or address productivity concerns
- Developed standard operating procedures for all administrative and medical employees
- Sourced vendors for special project needs and negotiated contracts
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, and solving problems
- Provided backup to employees, stepping in to assist with various tasks whenever employee was absent or at lunch
- Responsible for maintaining physicians, Medical, DEA and DPS license; ensuring validity of each license
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Created and updated monthly work schedules to account for changing staff levels and expected workloads
- Helped employees with day-to-day work and complex problems by applying motivational strategies
- Responsible for planning and execution of a 6 month office renovation/expansion, including coordinating movement of office furniture, files and employees during business hours
- Worked with Broker in annual bidding and renewal of employee benefit package
- Coordinated installation of new servers and new Allworx phone system
- Ensured reception area was clean and neat to give visitors positive first impression
- Tracked vacation, sick and personal time
- Screened and sorted incoming mail, faxes and deliveries, routing to appropriate personnel
- Utilized strong time management and organizational skills to ensure smooth and seamless operations
- Obtained signatures for financial documents and internal and external invoices
- Screened applicant resumes and coordinated both phone and in-person interviews
- Oversaw work orders, customer follow-ups and marketing campaigns to increase operational productivity
- Oversaw, maintained and adhered to marketing budget
- Collaborated with developers, advertisers and production managers to market products and services
- Proofed and approved production and printing drafts of marketing promotional materials
- Reviewed, processed and sent medical records to physicians, insurance companies and attorney offices upon request
- Trained new hires to perform cross-training exercises with experienced workers
Education
Associates of Arts Degree - undefined
Columbia College
Columbia Missouri1993
Skills
- Scheduling
- Problem Solving/creativity
- Decision Making
- Time Management
- Conflict Resolution
- Customer service-oriented
- Managing office operations
- Adaptability
- Invoice processing
- Optimizing processes
- Inventory and restocking
- Hiring and recruitment
- Training and mentoring
- Communications
Timeline
Practice Administrator
Medical Weight Loss At Avery Ranch
10.2014 - Current
Practice Administrator
Urgent And Family Care
05.2006 - Current
Associates of Arts Degree - undefined
Columbia College