Tyrone Parham
Hyattsville,MD
Summary
Dedicated and experienced professional with a strong background in human resources, customer service, and team leadership. Seeking to leverage my 20+ years of experience in sales and management to transition into an entry-level Human Services position at the Defense Intelligence Agency. Committed to providing high-quality HR services, supporting workforce initiatives, and contributing to the Agency's mission.
Overview
20
20
years of professional experience
Work History
Sales Representative
Sportfit
Bowie, MD
2020.01 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Adhered to established policies and procedures when handling customer accounts.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Assistant General Manager
Gold's Gym
Riverdale Park, MD
2019.10 - 2020.12
- Promoted membership sales and assisted with member retention efforts.
- Provided outstanding guest service by maintaining a guest-friendly environment, greeting and acknowledging every guest, and ensuring high standards of service.
- Recruited, trained, developed, and communicated with all staff, assessing performance as needed.
- Maintained merchandising standards, display presentations, and monitored inventory levels.
- Delegated, monitored, and evaluated responsibilities of subordinate team members.
- Managed employee and member issues in the absence of the General Manager.
Assistant General Manager
24 Hour Fitness
Lanham, MD
2017.07 - 2019.10
- Executed back office procedures, including member account and labor management.
- Oversaw the Kids' Club, ensuring a safe and compliant environment for children.
- Managed retail goods, inventory, promotions, and merchandising.
- Led front desk operations and ensured a one-team mindset across departments.
- Engaged with guests, answered questions about membership options, and invited them to join the club community.
- Hired, trained, coached, and inspired a team of Service Experts and Kids Club Attendants.
- Drove attainment of department goals, including member acquisition, retention, retail sales, and member satisfaction.
Travel Consultant / Sales
Sundance Vacations Inc.
Washington , DC
2014.02 - 2017.04
- Introduced potential clients to products through oral presentations.
- Explained product benefits and how they could meet clients' travel needs.
- Negotiated and reviewed contracts.
- Assisted in the training of new employees.
Sales Manager
No Excuse Workou
Oxon Hill, MD
2008.02 - 2014.01
- Led sales calls to establish sales and customer retention goals.
- Hired and trained all sales staff for the new gym.
- Generated monthly and annual sales reports.
- Maintained friendly and professional customer interactions.
- Created and directed sales team training and development programs.
- Resolved customer complaints and managed customer interactions.
Sales Representative
Preferred Climate
Waldorf, MD
2004.02 - 2008.04
- Implemented business-building and relationship-building expectations with assigned accounts and customers.
- Participated in incentive programs and contests to support production goals.
- Identified prospective customers using lead generation methods and performed cold calls.
Education
GED -
Forestville H.S
District Heights, MD1999-05
Skills
- Talent Acquisition and Recruitment
- Employee Relations and Engagement
- Planning and Organizing
- Problem Solving
- Inventory Management
- Data Entry
- Communication
Timeline
Sales Representative
Sportfit
2020.01 - Current
Assistant General Manager
Gold's Gym
2019.10 - 2020.12
Assistant General Manager
24 Hour Fitness
2017.07 - 2019.10
Travel Consultant / Sales
Sundance Vacations Inc.
2014.02 - 2017.04
Sales Manager
No Excuse Workou
2008.02 - 2014.01
Sales Representative
Preferred Climate
2004.02 - 2008.04
GED -
Forestville H.S