TYRRELL ALPHONSO NICHOLAS
Jacksonville,FL
Summary
Dynamic and results-driven professional with extensive experience at Floor & Decor, excelling in customer service and team leadership. Proven ability to enhance sales through effective merchandising and improve inventory management. Skilled forklift operator dedicated to fostering positive relationships and driving team success while ensuring compliance with safety regulations.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Floor & Decor
03.2020 - 05.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Forklift Operation & Safety
- Developed strong working relationships with staff, fostering a positive work environment.
- Product Placement & Sales Support
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Truck Unloader
UPS
03.2019 - 05.2020
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Frontline Member Associate
McDonalds
02.2015 - 01.2019
- Enhanced team efficiency by providing assistance to coworkers during peak hours.
- Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
- Participated in regular team meetings to discuss performance metrics, address any concerns, and develop strategies for improvement.
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
Education
High School Diploma -
Forrest High School
Jacksonville, FL05-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Forklift Operator
- Inventory and Cycle Count Manager
- Product Placement and Sales Support
- Process Improvement
- Stock Replenishing and Merchandising
- Cashier
Timeline
Assistant Manager
Floor & Decor
03.2020 - 05.2025
Truck Unloader
UPS
03.2019 - 05.2020
Frontline Member Associate
McDonalds
02.2015 - 01.2019
High School Diploma -
Forrest High School
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