TYSHANYA ROSS
Yonkers,NY
Summary
Collaborative coordinator with talent for fostering positive relationships and ensuring seamless surgical experiences. Combines organizational skills with genuine enjoyment of working with people.
Overview
11
11
years of professional experience
Work History
Specialty Coordinator
Columbia Doctors
White Plains, NY
04.2025 - Current
- Managed and processed prior authorization request for procedures.
- Managed operations including answering phones, scheduling appointments and verifying insurance coverages.
- Communicated effectively with staff members regarding changes in schedules or cancellations due to emergency situations.
Call Center/ Assistant Supervisor
Westchester Medical Center
Valhalla, New York
03.2019 - 03.2025
- Supervised a team of 15 staff members.
- Verified insurance coverage and processing payments.
- Utilized Cerner software to schedule appointments, and manage patient medical charts.
- Monitored multi phone queues regularly.
- Preserved telephone roster of extensions for staff and departments (Pulmonary, ENT, GI, Ortho and Internal Medicine) to transfer callers.
Front Desk Supervisor
Sight MD
Harrison, New York
11.2014 - 02.2019
- Oversaw the training of new employees on job responsibilities and expectations.
- Directed daily operations of outpatient clinics, ensuring high standards of patient care.
- Developed and implemented strategies for improved customer service, increasing patient satisfaction.
- Facilitated effective communication between healthcare teams, enhancing collaboration and patient outcomes.
Education
Certification - Medical Billing
CHI Careers
New Rochelle, New York03.2005
GED - undefined
Texas Success Academy
Arlington, Texas05.1993
Skills
- Appointment Confirmation
- Cerner
- Epic
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Spreadsheet Tracking
- Data Entry and Database Software
- Customer Service
- Call Answering and Routing
Timeline
Specialty Coordinator
Columbia Doctors
04.2025 - Current
Call Center/ Assistant Supervisor
Westchester Medical Center
03.2019 - 03.2025
Front Desk Supervisor
Sight MD
11.2014 - 02.2019
Certification - Medical Billing
CHI Careers
GED - undefined
Texas Success Academy