Tyshawna Moore
Bronx,NY
Summary
Results-driven professional equipped with extensive experience in client retention and contract management. Proven capability in devising renewal strategies and enhancing customer satisfaction through efficient service delivery. A strong collaborator who adapts to changing needs, ensuring team success and client contentment with proficient communication and negotiation skills.
Overview
9
9
years of professional experience
Work History
TEACHER ASSISTANT
PS48
Queens, NY
09.2022 - Current
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner
- Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts
BAR MANAGER
Dug Out
The Bronx, NY
03.2021 - Current
- Created a welcoming atmosphere, fostering loyal customer base and repeat business
- Closed out cash register and prepared cashier report at close of business
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times
- Mentored and trained staff members to ensure exceptional customer service standards
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Maximized customer service by training staff, overseeing operations and resolving issues
- Crafted special drink and cocktail menu items for seasonal offerings
- Adhere to state laws regarding alcoholic beverage services and customer regulations
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process
STORE MANAGER
Gristedes Supermarket
New York, NY
10.2018 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Assisted with hiring, training and mentoring new staff members
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Completed point of sale opening and closing procedures
- Approved regular payroll submissions for employees
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Supervised guests at the front counter, answering questions regarding products
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Oversaw loss prevention efforts, minimizing shrinkage of implementing effective security measures and training staff on proper procedures
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Cultivated a strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance
PARALEGAL
Pena & Kahn Law
The Bronx, NY
07.2016 - 06.2019
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests
- Edited and proofread legal documents to verify accuracy
- Liaised with other paralegals and legal staff to complete common tasks on schedule
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
- Prepared legal briefs, motions, and pleadings
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials
- Conducted detailed client intakes and entered information into the company
Education
Diploma - undefined
Lehman High School
BMCC
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Leadership
- Documentation review
- Food service
- Bilingual
LANGUAGES
English
Spanish
Timeline
TEACHER ASSISTANT
PS48
09.2022 - Current
BAR MANAGER
Dug Out
03.2021 - Current
STORE MANAGER
Gristedes Supermarket
10.2018 - 11.2019
PARALEGAL
Pena & Kahn Law
07.2016 - 06.2019
Diploma - undefined
Lehman High School
BMCC