Tyshawna Richardson
New Caney,TX
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Target
06.2022 - Current
- Handle customer inquiries via phone, email, and live chat, ensuring prompt and effective responses.
- Troubleshoot and resolve issues related to product orders, refunds, and returns, escalating complex matters to supervisors when necessary.
- Use Salesforce to track and manage customer interactions, ensuring accurate and up-to-date information.
- Maintain a customer satisfaction rating of 95% by delivering clear, helpful, and timely responses.
Customer Support Specialist
Amazon
07.2021 - 05.2022
- Assisted customers with product inquiries, order tracking, returns, and account management.
- Resolved escalated customer issues related to shipping, billing, and product defects in a calm and professional manner.
- Utilized Amazon's proprietary CRM system to manage customer interactions and process requests.
Remote Customer Service Associate
Optimum
03.2020 - 06.2021
- Provided remote customer support for Optimum services, troubleshooting issues related to cable, internet, and billing.
- Assisted customers with service outages, equipment troubleshooting, and account management.
- Offered product recommendations based on customer needs, driving sales for additional services.
- Managed high call volumes, consistently meeting or exceeding customer satisfaction targets.
Education
Bachelor of Science - Communcations
Texas Southern University
Houston, TX12-2025
Skills
- Communication Skills
- Time Management
- Problem Solving
- Data analysis
- Call center experience
- Microsoft Excel
Timeline
Customer Service Representative
Target
06.2022 - Current
Customer Support Specialist
Amazon
07.2021 - 05.2022
Remote Customer Service Associate
Optimum
03.2020 - 06.2021
Bachelor of Science - Communcations
Texas Southern University
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