
Adept at enhancing customer satisfaction and streamlining dispute resolutions, I leveraged my problem-solving abilities and critical thinking at Genpact to identify fraudulent activities and manage high-stress situations. My expertise in payment processing and active listening has consistently improved service delivery, fostering customer loyalty and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.