Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyshay Stringer

Arlington,TX

Summary

Adept at enhancing customer satisfaction and streamlining dispute resolutions, I leveraged my problem-solving abilities and critical thinking at Genpact to identify fraudulent activities and manage high-stress situations. My expertise in payment processing and active listening has consistently improved service delivery, fostering customer loyalty and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Genpact
06.2023 - 09.2023
  • Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
  • Identified fraudulent activities through meticulous analysis of transaction data and trends.

Customer Service Representative

Teleperformance
11.2016 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Navigated complex banking systems proficiently, increasing accuracy of customer data entry and reducing errors.

Customer Service Representative

Kelly Services
04.2020 - 04.2021
  • Installed software updates to optimize device performance and security measures.
  • Resolved hardware and software issues for improved device performance and functionality.
  • Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.

Education

Dreamkeepers Academy
09.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Customer satisfaction measurement

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

Genpact
06.2023 - 09.2023

Customer Service Representative

Kelly Services
04.2020 - 04.2021

Customer Service Representative

Teleperformance
11.2016 - 09.2022

Dreamkeepers Academy
Tyshay Stringer