Summary
Overview
Work History
Education
Skills
Timeline
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TYSHEENA WILKINS

Miami Beach

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Experience Manager

Ulta Beauty
10.2020 - Current
  • Promote a culture of goal awareness and accountability to exceed goals related to retail & services sales
  • Plan and execute in-store events through brand partnerships and associate trainings
  • Attract and build a highly motivated team by networking and recruiting internally and externally.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.

Retail Sales Manager

Ulta Beauty
08.2019 - 10.2020
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.Coach and develop beauty advisors on loyalty and selling behaviors through documentation
  • Control and adjust inventory to control shrink and increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Sales Manager

Macy's
06.2018 - 08.2019
  • Trained over forty employees on ways to improve their performance and align with company objectives
  • Leveraged corporate reporting tools to facilitate daily coaching and performance assessments
  • Emphasized sales through service approach through daily goal-setting and touch-base targets
  • Ensured the sales department works cross functionally with other district stores and internal departments.

Sales Floor Lead

Macy's
06.2017 - 06.2018
  • Conducted daily observations, peer coaching and shared praises as needed to promote team culture
  • Managed total store staffing level, traffic trends and customer experience concerns to drive NPS scores
  • Lead team in driving loyalty program while maintaining a monthly score of 102% to goal.

Assistant Sales Lead

Justice
08.2016 - 06.2017
  • Plan and oversee floorset staffing and execution
  • Execute all operational functions such as markdowns, damages, and transfers
  • Train and coach associates daily on initiatives.

Education

BS in Merchandising -

East Carolina University
Greenville, NC

Skills

  • CRM software proficiency
  • Customer experience strategy
  • Issue and Complaint Resolution
  • MS Office

Timeline

Experience Manager

Ulta Beauty
10.2020 - Current

Retail Sales Manager

Ulta Beauty
08.2019 - 10.2020

Sales Manager

Macy's
06.2018 - 08.2019

Sales Floor Lead

Macy's
06.2017 - 06.2018

Assistant Sales Lead

Justice
08.2016 - 06.2017

BS in Merchandising -

East Carolina University

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