TYSHEENA WILKINS
Miami Beach
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Experience Manager
Ulta Beauty
10.2020 - Current
- Promote a culture of goal awareness and accountability to exceed goals related to retail & services sales
- Plan and execute in-store events through brand partnerships and associate trainings
- Attract and build a highly motivated team by networking and recruiting internally and externally.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
Retail Sales Manager
Ulta Beauty
08.2019 - 10.2020
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.Coach and develop beauty advisors on loyalty and selling behaviors through documentation
- Control and adjust inventory to control shrink and increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Manager
Macy's
06.2018 - 08.2019
- Trained over forty employees on ways to improve their performance and align with company objectives
- Leveraged corporate reporting tools to facilitate daily coaching and performance assessments
- Emphasized sales through service approach through daily goal-setting and touch-base targets
- Ensured the sales department works cross functionally with other district stores and internal departments.
Sales Floor Lead
Macy's
06.2017 - 06.2018
- Conducted daily observations, peer coaching and shared praises as needed to promote team culture
- Managed total store staffing level, traffic trends and customer experience concerns to drive NPS scores
- Lead team in driving loyalty program while maintaining a monthly score of 102% to goal.
Assistant Sales Lead
Justice
08.2016 - 06.2017
- Plan and oversee floorset staffing and execution
- Execute all operational functions such as markdowns, damages, and transfers
- Train and coach associates daily on initiatives.
Education
BS in Merchandising -
East Carolina University
Greenville, NCSkills
- CRM software proficiency
- Customer experience strategy
- Issue and Complaint Resolution
- MS Office
Timeline
Experience Manager
Ulta Beauty
10.2020 - Current
Retail Sales Manager
Ulta Beauty
08.2019 - 10.2020
Sales Manager
Macy's
06.2018 - 08.2019
Sales Floor Lead
Macy's
06.2017 - 06.2018
Assistant Sales Lead
Justice
08.2016 - 06.2017
BS in Merchandising -
East Carolina University
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