Tysheia Shelton

I assisted customers to ensure satisfaction and resolved issues by following guidelines and procedures.

Developed and maintained strong relationships to deliver exceptional customer service support.

Provided exceptional customer service support for VIP guests or clients with specific needs or requests.

Assisted customers with billing inquiries and account management while providing technical support by troubleshooting issues, identifying root causes, and implementing effective solutions to improve customer satisfaction.

Resolved inbound billing, programming, and service inquiries using CRM and account records.

Explained package options, promotions, and equipment features to support informed customer decisions.

Troubleshot satellite signal, receiver, and remote issues through structured diagnostic questions.

Responded to customer inquiries and directed questions to the appropriate staff members. Documented, organized, and routed business correspondence to ensure efficient office administration and accurate record keeping. Ordered office supplies based on business needs, demand, and budgetary constraints. Maintained accurate business records by updating customer information, monitoring office supplies, and keeping inventory organized and up to date.

Coordinated front-desk communications, scheduling, and parent inquiries with professionalism and accuracy.

Managed enrollment paperwork, child records, and attendance documentation for compliance and accessibility.

Educated customers on special pricing opportunities and available company offerings. Documented customer interactions, tracked service requests, identified issues, and implemented effective solutions, Assisted customers with account payments and established manageable payment plans. Delivered exceptional customer service to new and existing customers by identifying their needs, addressing concerns, and developing tailored solutions to ensure customer satisfaction.

Resolved passenger inquiries regarding reservations, fares, and travel policies with accurate, courteous communication.

Assisted with booking changes, cancellations, and rebooking requests using airline reservation systems.

Managed parking operations and traffic control to ensure smooth vehicle flow and efficient use of designated parking areas. Assisted customers by providing parking instructions, issuing numbered tags, answering questions, and giving directions. Performed minor maintenance on parking barrier systems and reported issues to management. Welcomed guests, explained valet procedures, and delivered friendly, professional customer service to enhance guest satisfaction and encourage repeat business.

Developed and implemented administrative processes to support organizational objectives and improve office efficiency. Managed executive communications by answering and making phone calls, reviewing and prioritizing incoming mail, and preparing and typing correspondence. Maintained office inventory and supply closets to ensure adequate supplies and prevent shortages. Monitored employee attendance records, documenting vacation time, sick leave, and personal days.

Managed visitor check-in, maintained secure front office access, and directed guests to appropriate school personnel.

Answered multi-line calls, relayed messages promptly, and provided accurate information to parents and staff.

Coordinated daily attendance updates, verified student records, and supported timely communication with families.