Tyshirah Harling
Philadelphia,PA
Summary
Tyshirah Harling Profile Dedicated and detail oriented individuals in pursuit of an opportunity to provide outstanding work experience and exceptional support to patients and customers. With years of management and hospitality settings, as well as a proven track record of working in a cohesive environment. I pride myself in working directly with customers and patients. Ideally, I hope to integrate into a position with growth and advancement.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Penn Medicine
Philadelphia, PA
06.2023 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Directed telephone calls to appropriate parties.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Lead Customer Service Representative
Saks Fifth Avenue
Bala Cynwyd
08.2023 - 06.2024
- Handled telephone and face to face interactions effectively and professionally
- Ensured all inquiries resolved in accordance with policies
- Input and update data and file information accurate
- Setting a clear mission and deploying strategies focused towards that mission
Patient Service Representative
Jefferson Health
Blue Bell, PA
02.2020 - 08.2023
- Collected and Verified all comprehensive personal, financial and medical information in an effective and courteous manner for registration process
- Reviewed patient’s account to ensure it has accurate and current information to process claims and obtain payment
- Requested co pays or deductible when applicable and provides receipt to patient
- Verified insurance and prior authorizations
- Front desk reception and administration responsibilities
- Assisted patients as needed
Education
School -
Delaware Valley Charter High School
Front Office Operations -
The Hospitality Training Institute
Skills
- Microsoft Word
- Microsoft outlook
- Data entry
- Patient Billing
- Medical Terminology
- Epic
- Skills Management
- Operational and Financial management
Timeline
Lead Customer Service Representative
Saks Fifth Avenue
08.2023 - 06.2024
Call Center Representative
Penn Medicine
06.2023 - 07.2024
Patient Service Representative
Jefferson Health
02.2020 - 08.2023
School -
Delaware Valley Charter High School
Front Office Operations -
The Hospitality Training Institute