Tyson Figueroa
Seligman,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Pope Enterprises
05.2020 - 05.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Youth Counselor 1/ Administrator
York, MacCormick Secure Center
05.2001 - 11.2017
- On Duty
- New, State Office of Children and Family Services-, Corrections councilor to 53 inner city convicted felon's from ages 14-21
- Post incarceration and planning
- Direct supervisor to over 100 staff
- Responsible for all staffing coverage and building cohesive and safe ability to properly care for residents
- Employee evaluation, permanency decisions, job interviewer,
- Group counseling
- Individual counseling
- Lead trainer
- Supervised youth in engaging environment to promote security and safety for all ages.
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
- Monitored youth behavior and offered guidance and support for positive change.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Recruited, hired and trained staff to properly execute programs and services.
Security Guard
Morris Protective Services
01.2001 - 06.2001
- Basic security functions including patrolling hospital and grounds
- Transportation for at risk patient
- Report writing
- Family life specialist
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
Family Life Specialist
Children's Home of Wyoming Conference, Children's Home
01.2000 - 05.2001
- Direct supervision for adjudicated youth
- Daily and nightly routine supervision of all residents including hygiene, nutritional needs, in counseling
- Report writing and team planning
- Transition planning
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
Education
BS CJA -
Master of Arts - Psychology
University of Arizona Global Campus
Chandler, AZ05.2025
Bachelors - Criminal Justice Administration
Mansfield University of Pennsylvania
Mansfield, PA05.2003
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Upbeat and Positive Personality
- Customer Retention Strategies
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
Additional Information
- Valid NYS license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Customer Service Specialist
Pope Enterprises
05.2020 - 05.2021
Youth Counselor 1/ Administrator
York, MacCormick Secure Center
05.2001 - 11.2017
Security Guard
Morris Protective Services
01.2001 - 06.2001
Family Life Specialist
Children's Home of Wyoming Conference, Children's Home
01.2000 - 05.2001
BS CJA -
Master of Arts - Psychology
University of Arizona Global Campus
Bachelors - Criminal Justice Administration
Mansfield University of Pennsylvania
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