Tyson Hanks
Damascus,OR
Summary
Dynamic Inside Sales Representative with a proven track record at Potter Webster, excelling in customer service and relationship development. Enhanced sales revenue through strategic upselling and tailored solutions, while mentoring junior team members. Recognized for exceptional product knowledge and attention to detail, fostering long-term client loyalty and satisfaction.
Overview
27
27
years of professional experience
Work History
Inside Sales Representative
Potter Webster
06.2004 - 10.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Diesel Mechanic
Dave's Truck Maintenance
03.1998 - 10.2003
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Documented findings and actions taken.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Ordered parts necessary for vehicle repairs and new installations.
Education
High School Diploma -
Rynolds High School
Troutdale, OR06-1998
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Upselling and cross selling
Timeline
Inside Sales Representative
Potter Webster
06.2004 - 10.2024
Diesel Mechanic
Dave's Truck Maintenance
03.1998 - 10.2003
High School Diploma -
Rynolds High School
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