Tyson Norwood
Brooklyn,NY
Overview
12
12
years of professional experience
1
1
Certification
Work History
Self Employed
Various side jobs
Brooklyn, New York
09.2023 - 09.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Package Handler
Fed Ex Ground
New York, NY
09.2020 - 09.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Driver
TDY Moving
Brooklyn
03.2019 - 09.2019
- Driving state to state and assisting in moving furniture for customers.
- Delivered packages to customers in a timely and efficient manner.
Customer Service Representative
GC Services
Long Island City
11.2017 - 01.2019
- Call center agent
- Taking 90-120 calls a day
- Working with word document and other programs.
Customer Service Representative
Amazon
New York
05.2015 - 10.2017
- Assisting customers over the phone with orders and payment issues.
Warehouse Associate
BMW Manufacturing Co., LLC
Greenville, SC
09.2012 - 05.2015
- Working with laser machine, line work, loading car parts to machine, forklift, etc.
Custodial maintenance
Bmc co
Brooklyn
01.2011
Education
High School Diploma -
Thomas Jefferson High
Brooklyn, NY05-2009
Skills
- Microsoft Word
- JavaScript
- Communications
- Excel
- Microsoft Office
- Forklift Operator
- Call Center
- Customer Service
Certification
OSHA Construction Safety and Health (01/01/17 - Present)
Timeline
Self Employed
Various side jobs
09.2023 - 09.2024
Package Handler
Fed Ex Ground
09.2020 - 09.2021
Driver
TDY Moving
03.2019 - 09.2019
Customer Service Representative
GC Services
11.2017 - 01.2019
Customer Service Representative
Amazon
05.2015 - 10.2017
Warehouse Associate
BMW Manufacturing Co., LLC
09.2012 - 05.2015
Custodial maintenance
Bmc co
01.2011
OSHA Construction Safety and Health (01/01/17 - Present)
High School Diploma -
Thomas Jefferson High