Tyson Cronmiller
RALIEGH,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Uncle Julio's Restaurant
12.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Food and Beverage Manager
Brier Creek Country Club
04.2019 - 06.2022
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Club House Manager
River Landing Country Club
07.2017 - 11.2018
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
Manager
The Mission
07.2015 - 04.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Pacific Beach Bar and Grill
04.2014 - 04.2015
- Completely overhauled the FOH service standards and training program
- Drove sales by bringing in the best local craft beers on tap
- Kept customers engaged by maintaining a seasonal look and organizing special events to capitalize on market opportunities.
Server
Wolfgang’s Steakhouse
06.2011 - 05.2012
- Server for an industry leading steakhouse that specialized in a porterhouse steak for two that was dry aged for twenty-eight days.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Four Seasons Hotels And Resorts
01.2009 - 04.2011
- Server for the signature restaurant at the Four Seasons hotel, featuring a five-course prix fixe menu of Italian food.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Manager
Moose Mcgillycuddy’s & Fred’s Mexican Cantina
08.2006 - 01.2008
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Maitre D'
Norwegian Cruise Lines America
01.2005 - 04.2006
- Acting Maitre d’ for the largest dining room on the Pride of America Cruise Ship with 600 seats and 60 servers working the dinner shift, serving upwards of 900 guests a night
- Managed, trained, developed and counseled all servers in a department of over 200
- On call 24 hours a day
- Promoted from server to Assistant Maitre d’ in less than one year.
Education
High School Diploma -
St Francis HS
Hamburg, NY05.1992
Skills
- Performance Management
- Operations Management
- Workforce Management
- Staff Development
- Team Leadership
- Exceptional communication skills
- Expertly maintain food and labor costs
- Give employees structure, clear standards and establish reward and discipline systems
- ServeSafe sanitation qualification
- ServeSafe alcohol certification
Certification
Certified Life Coach - The Institute of Insight Coaching
Timeline
Manager
Uncle Julio's Restaurant
12.2022 - 10.2023
Food and Beverage Manager
Brier Creek Country Club
04.2019 - 06.2022
Club House Manager
River Landing Country Club
07.2017 - 11.2018
Manager
The Mission
07.2015 - 04.2017
Manager
Pacific Beach Bar and Grill
04.2014 - 04.2015
Server
Wolfgang’s Steakhouse
06.2011 - 05.2012
Server
Four Seasons Hotels And Resorts
01.2009 - 04.2011
Manager
Moose Mcgillycuddy’s & Fred’s Mexican Cantina
08.2006 - 01.2008
Assistant Maitre D'
Norwegian Cruise Lines America
01.2005 - 04.2006
High School Diploma -
St Francis HS
Certified Life Coach - The Institute of Insight Coaching
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