TyTyana Campbell
San Angelo
Summary
Customer service professional with a strong history at LaQuinta Inn, achieving a 95% customer satisfaction rating. Expertise in data entry and communication, utilizing problem-solving skills to enhance guest experiences. Committed to delivering exceptional service and improving operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LaQuinta Inn
San Angelo
09.2022 - 03.2025
- Managed guest check-ins and check-outs, handled reservations, and ensured exemplary customer service to enhance guest satisfaction and experience.
- Assisted customers with booking adjustments and cancellations, providing solutions and support for a seamless process.
- Implemented marketing and promotional initiatives to increase occupancy through data-driven strategies and software tools.
- Maintained organized filing systems for files and records to enhance efficiency.
- Tracked and analyzed key performance metrics using data entry and reporting tools to support decision-making.
Customer Service Representative
ResultsCX
10.2023 - 01.2024
- Resolved customer inquiries and issues, consistently achieving a 95% customer satisfaction rating.
- Achieved a first-contact resolution rate of 70%-80%, minimizing the need for issue escalation.
- Managed a multi-line phone system, handling over 300 customer calls daily.
- Collaborated with colleagues to sustain service quality during peak periods, ensuring customer needs were met.
- Utilized upselling strategies to inform 90% of customers about additional products and services, contributing to customer retention.
- Provided remote support for customer inquiries, addressing issues efficiently and enhancing customer experience.
Education
Bachelor of Science - Sociology, Business Administration
Angelo State University
San Angelo, TX05-2026
Associate of Interdisciplinary Studies -
Central Texas College
Killeen, TX05-2022
Diploma -
Early College High School
Killeen, TX05-2022
Skills
- Customer service and support
- Data entry and documentation
- Attention to detail
- Communication skills
- Task management and prioritization
- Claims processing and insurance knowledge
- Computer proficiency in Microsoft Office 365
- Virtual communication tools (Zoom, Teams, Slack)
- Video conferencing expertise
- Oracle database management
- Social media strategy and management
- Problem-solving abilities
- Time management techniques
Certification
- Limited Lines, Texas Department of Insurance, 01/25
- Texas All Lines Adjuster, Texas Department of Insurance, 01/24
Timeline
Customer Service Representative
ResultsCX
10.2023 - 01.2024
Front Desk Receptionist
LaQuinta Inn
09.2022 - 03.2025
Bachelor of Science - Sociology, Business Administration
Angelo State University
Associate of Interdisciplinary Studies -
Central Texas College
Diploma -
Early College High School