Coaching and Mentoring
Tyus Jacob
Overland Park,United States
Summary
Results-driven professional with a strong background in finance, equipped with a bachelor's degree in Public Relations and a proven ability to thrive in dynamic and challenging environments. Seeking a position that leverages my skillset by systems thinking, organizational prowess, and excellent communication skills to contribute to a successful team and organization.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Branch Manager
U.S. Bank
01.2024 - Current
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Consistently increased customer satisfaction by 2.5% each quarter
- Improved underwriting standards by working closely with credit teams to refine policies based on changing economic conditions or regulatory requirements.
- Led a team of junior bankers in handling day-to-day operations such as loan processing, account management, and customer service inquiries.
- Coach and develop employees through focused learning.
- Increased branch consumer portfolio by 4% in 6 months.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership and other partners on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Sales Associate
Jos. A. Banks
09.2022 - Current
- Maintained a 95% customer satisfaction rating, contributing to repeat business and positive customer reviews.
- Consistently exceeded monthly sales targets by 20%, achieving top sales associate status for 12 consecutive months.
- Led in-store promotional events that boosted foot traffic and sales by 25% during peak seasons.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased average transaction value by 15% through effective upselling and cross-selling techniques..
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Client Relationship Consultant
U.S. Bank
12.2021 - 11.2023
- Cultivated and maintained strong client relationships through proactive outreach, personalized consultations, and regular follow-ups, resulting in a 25% increase in client retention rates.
- Developed collaborative partnerships with branch team members and cross-functional partners to deliver comprehensive financial solutions and ensure seamless client service.
- Consistently increased sales by 5-12% per quarter.
- Highly organized and effective at multitasking, as evidenced by working with multiple clients needs at once.
- Demonstrated and educated clients on the full range of consumer and business banking products, including emerging digital products and services, leading to a 30% increase in digital product adoption..
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Participated in sales campaigns and promotions, leveraging strong communication, problem-solving, and negotiation skills to meet and exceed sales targets.
Senior Member Service Specialist
Envista Credit Union
7 2015 - 11.2021
- Monitored trends within the industry staying up-to-date on best practices sharing this knowledge among the team.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate Specialist
Best Buy
10.2017 - 05.2020
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Increased sales revenue by developing and implementing effective sales strategies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Arts - General Studies
Highland Community College
Highland, KS 08.2013 - 05.2015
Bachelor of Arts - Public Relations
Washburn University
Topeka, KS05-2025
Skills
Sales trends
Project Management
Adaptability
Account Management
Process Management
Strategic Sales Knowledge
Team Leadership
Timeline
Branch Manager
U.S. Bank
01.2024 - Current
Sales Associate
Jos. A. Banks
09.2022 - Current
Client Relationship Consultant
U.S. Bank
12.2021 - 11.2023
Sales Associate Specialist
Best Buy
10.2017 - 05.2020
Associate of Arts - General Studies
Highland Community College
08.2013 - 05.2015
Senior Member Service Specialist
Envista Credit Union
7 2015 - 11.2021
Bachelor of Arts - Public Relations
Washburn University
Similar Profiles
Matthew WedinMatthew Wedin
Custody Operations Analyst at U.S. BankCustody Operations Analyst at U.S. Bank
Tyler HansonTyler Hanson
Investment Operations Specialist at U.S. BankInvestment Operations Specialist at U.S. Bank
James JordanJames Jordan
Credit Card Customer Service Representative at U.S. BankCredit Card Customer Service Representative at U.S. Bank