Tywan Sullivan
McKinney
Summary
Detail-oriented Network Operations Center Technician with a strong focus on collaboration and technical proficiency. Experienced in diagnosing network issues and implementing upgrades, contributing to improved system functionality and reduced downtime.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Center Technician
F2OnSite
Allen, TX
01.2026 - Current
- Installed and configured server hardware, ensuring optimal performance and reliability.
- Monitored data center operations, identifying and resolving issues proactively to minimize downtime.
- Conducted routine maintenance on critical systems, enhancing overall operational efficiency.
- Collaborated with cross-functional teams to implement infrastructure upgrades and migrations smoothly.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Dressed and labeled cables for easy identification and traceability.
Network Operations Center Technician
Kansas Medical Center
Kansas City, KS
03.2022 - 06.2026
- Monitored network performance and identified issues to ensure optimal system functionality.
- Responded to incidents and escalated complex technical issues to appropriate teams.
- Conducted routine system checks and maintained documentation of network operations procedures.
- Collaborated with cross-functional teams to implement network upgrades and enhancements.
- Troubleshot Layer 1-3 connectivity issues across various platforms such as routers, switches, firewalls.
- Provided timely support to clients during critical incidents, maintaining professional communication throughout resolution process.
IT Support Specialist
CareCentrix
Overland Park, KS
08.2018 - 03.2022
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed system malfunctions and implemented effective solutions to enhance user experience.
- Developed training materials and conducted sessions to improve staff proficiency in IT systems.
- Collaborated with cross-functional teams to streamline IT processes and reduce operational downtime.
- Managed ticketing system to track support requests, ensuring efficient workflow and prioritization of tasks.
- Led initiatives to upgrade IT infrastructure, improving overall performance and security protocols.
Desktop Support
CBE Group
Overland Park, KS
02.2016 - 08.2018
- Provided basic end-user troubleshooting and desktop support.
- Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.
- Continuously improved technical skills through self-directed learning, staying up-to-date with industry developments and best practices in desktop support.
- Provided remote desktop support to satellite offices, ensuring consistent services across all locations.
Education
Associate of Science - Business Administration
Friends University
Wichita, KS05-2014
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
Certification
- CCNA - Cisco Certified Network Associate
Languages
English
Native or Bilingual
Software
ServiceNow
Jira
Fortinet
SolarWinds
SCCM
Active Directory
Microsoft Intune
Cisco Meraki
MAC OS
DNS Management
Nagios
LOGMEIN Central
DNS
Network Performance Monitoring
DMS Intergration
WAN/LAN
Juniper
Wireshark
Nlyte
Auvik
Timeline
Data Center Technician
F2OnSite
01.2026 - Current
Network Operations Center Technician
Kansas Medical Center
03.2022 - 06.2026
IT Support Specialist
CareCentrix
08.2018 - 03.2022
Desktop Support
CBE Group
02.2016 - 08.2018
Associate of Science - Business Administration
Friends University