Tywanna Khalifah
Independence,MO
Summary
Experienced professional in Hospitality Services seeking full-time position. Expertise in customer service, entrepreneurship, and management. Skilled in building professional relationships and leading teams to exceed organizational goals.
Overview
28
28
years of professional experience
Work History
Owner/Manager
Lutfis Fried Fish
Kansas City, MO
08.1996 - Current
- Manage employees, payroll, bookkeeping, customer service, on-boarding, cook, business manager.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
Sales Floor Manager
Macy's
Independence, MO
09.2017 - 03.2021
- Assist Sales Associates with issues, customer service, scheduling and coverage, general daily, weekly and monthly reports for sales numbers achieved or areas of decline.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Created a positive work environment that was conducive to team building and collaboration among employees.
Education
High School Diploma -
Westport High
K.C., MO05.1984
Vocational School Certificate in Business Administration -
Kansas City Business College
Kansas City, MOSkills
- Customer Service
- Management
- Business Management
- Labor Relations
- Budget Administration
- Staff Management
- Budget Development
- Cost Reduction
- Talent Development
- Relationship Building
- Staff training and development
- Cash flow optimization
- Bookkeeping
- Payroll
- Onboarding
- Inventory
- Accounts Payable and Receivables
- Customer complaints
- Business Manager
- Environmental Services
Timeline
Sales Floor Manager
Macy's
09.2017 - 03.2021
Owner/Manager
Lutfis Fried Fish
08.1996 - Current
High School Diploma -
Westport High
Vocational School Certificate in Business Administration -
Kansas City Business College
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