Tonja White
Robert Half
Orlando,FL
14
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Patient Access Specialist
11 Months- Verified patient insurance eligibility, prior authorization healthcare/pharmacy
- Educated patients on available resources, programs, and financial assistance options.
- Conduct benefit investigation, navigate complex reimbursement issues
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Obtained patient's insurance information and determined eligibility.
- Working in database Salesforce CRM
Health Insurance Agent
1 Year 1 Month- Educated clients on health insurance coverage options, benefits, and costs, ensuring informed choices aligned with their needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies, facilitating informed decision-making and enhancing customer satisfaction.
Eligibility Specialist
7 Months- Followed all federal, state, and local regulations and company rules.
- Managed incoming calls from donors throughout the day. while greeting & assist 175 donors daily
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and clarify benefits processes.
- Communicated with people from various cultures and backgrounds on the application process.
- Created an efficient login system that improved donor walk-in rates. that increased walk-ins 3%
- Educated patients on eligibility and affordability options, enhancing understanding of available resources.
- Established rapid login that increased walk-ins 3%
Cruise Vacation Planner
1 Year 2 Months- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to enhance satisfaction with travel plans, average 50-100 calls daily
- Updated and maintained customer databases, contributing to improved customer retention.
- Followed up with customers to increase customer service with travel plans.
- Communicated benefits and details of international travel insurance to clients, securing optimal rates.
- Generated reports on travel trends and customer feedback to inform business goals.
Office Assistant
4 Years 5 Months- Efficiently handle high-volume of inbound and outbound 200-250 calls daily.
- Interacted with customers via phone, email, chat or in-person, ensuring accurate information delivery with professionalism.
- Coordinate, schedule and arrange meeting and travel calendar including business and social events.
- Managed inventory of office supplies, ensuring availability while minimizing waste and costs.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Improved data accuracy, document processing, entering and updating records in database with keen eye for detail.
- Assisted in developing training materials for new staff, improving onboarding effectiveness.
Education
- Human Services
- Early Childhood Education/ Childcare Management
- Travel Agent
- Health/Life & Annuities Insurance
Skills
Innovative problem solver
Verbal and written communication
Strong time management
Adaptability in multitasking
Team player
ability to work independently
self-discipline.
Active listening skills
trainable and adaptable
Medical Benefit Investigation/ Case Management
Data Entry
Electric Health Records
CRM
Reservations/Activation
Sales
Account Manager
In/Out Telesales
Timeline
Patient Access Specialist
Robert Half
02.2025 - 01.2026Read More
Health Insurance Agent
Ehealth
01.2022 - 02.2023Read More
Eligibility Specialist
Takeda Pharmaceuticals
02.2020 - 09.2020Read More
Cruise Vacation Planner
Wyndham Vacation Ownership
01.2017 - 03.2018Read More
Office Assistant
Goodwill Of Central Florida Job Connection Center
04.2012 - 09.2016Read More
Orlando Insurance College-Hilda Tucker
from Health/Life & Annuities Insurance
Read More
Central Florida School of Travel
from Travel Agent
Read More
Seminole State College of Florida
from Early Childhood Education/ Childcare Management
Read More
Columbia College
from Human Services
Read More