Ty' Won Jones
Tallahassee,Florida
Summary
Dynamic professional with extensive expertise in training and development at Stretch Zone. Accomplished team leader proficient in customer relationship management and conflict resolution. Enhanced client retention through customized programs and community outreach initiatives, elevating sales performance and streamlining operational efficiency. Dedicated to cultivating a positive and productive workplace.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Stretch Zone
Tallahassee, FL
05.2024 - Current
- Collaborated with Regional Manager to execute goals and enhance customer experiences.
- Directed daily store operations through effective staff supervision and task allocation.
- Formulated plans to optimize profitability and sales performance.
- Mentored incoming staff on diverse company programs to improve understanding.
- Strengthened customer relationships through effective conflict resolution and communication.
- Executed community outreach initiatives to promote lifestyle improvement resources.
- Assisted in interviewing and onboarding processes to align candidates with organizational goals.
- Prepared documents while managing various administrative tasks efficiently.
Stretch Practitioner
Stretch Zone
Tallahassee, FL
05.2022 - Current
- Scheduled client appointments and communicated effectively via phone and email.
- Instructed clients on proper techniques for weights, exercise bands, and stretching.
- Provided educational resources on body mechanics, fitness principles, and stress management.
- Tracked client progress to ensure alignment with therapy goals.
- Integrated customized treatment techniques tailored to individual client needs.
- Educated clients on benefits of stretching and flexibility exercises.
- Maintained cleanliness and organization of treatment areas and equipment.
- Monitored client progress through regular assessments and feedback sessions.
Education
Bachelor of Science - Health Care Management
Florida A&M University
Tallahassee, FL12.2020
Skills
- Training and development background
- Team leadership strength
- Customer relationship management (CRM)
- Sales coaching
- Inventory control
- Operations management
- Conflict resolution
- Community outreach
- Performance evaluations
- Customer retention
Timeline
Assistant General Manager
Stretch Zone
05.2024 - Current
Stretch Practitioner
Stretch Zone
05.2022 - Current
Bachelor of Science - Health Care Management
Florida A&M University