TYWUN M. HARDAWAY
Woodbridge,VA
Summary
Operations and customer experience leader with 10+ years of progressive responsibility in retail management, team leadership, and administrative operations. Proven ability to build high-performing teams, improve service quality, and drive results across KPIs, compliance, and customer satisfaction. Combines disciplined Marine Corps leadership with strong business acumen and a commitment to operational excellence.
Overview
21
21
years of professional experience
Work History
Senior Store Manager
FedEx Office, Inc.
Washington, DC
10.2022 - Current
- Lead a high-performing flagship team, driving operational excellence, customer satisfaction, and team development.
- Manage staffing, training, development, retention, and performance management for store leaders and team members.
- Partner with major accounts and commercial sales teams to support complex customer needs and high-visibility projects.
- Prioritize and execute multiple leadership tasks through effective planning, delegation, and workload management.
Store Manager II
FedEx Office, Inc.
08.2017 - 10.2022
- Oversaw daily operations, team performance, and customer experience across KPIs and company programs.
- Coached and developed team members to meet performance expectations.
- Served as Security Subject Matter Expert, partnering with Loss Prevention leadership.
- Project Renewal: Ranked #1 among Tier 2 stores.
- Completed Passport to Leadership (2018).
- Achieved Customer Service Index score of 96.3/100 (FYTD).
Center Manager
FedEx Office, Inc.
08.2015 - 08.2017
- Managed hiring, onboarding, training, and performance evaluations for all staff.
- Ensured accuracy of accounts receivable, inventory, sales recaps, and bank deposits.
- Provided coaching and feedback to improve productivity and service quality.
Assistant Manager
FedEx Office, Inc.
01.2015 - 08.2015
- Supported daily operations, team communication, and performance metrics.
- Resolved customer disputes and ensured timely, satisfactory resolutions.
- Assisted with payroll review and submission.
Consultant
FedEx Office, Inc.
03.2010 - 01.2015
- Delivered consultative customer service in a retail environment.
- Provided expertise in printing, signs, graphics, and shipping solutions.
- Ensured accuracy and quality of documents, materials, and production processes.
Personnel Administration Clerk
United States Marine Corps
Arlington, VA
08.2005 - 08.2009
- Performed administrative duties supporting personnel records, pay changes, leave authorizations, and documentation accuracy.
- Coached and counseled Marines on career progression, leadership development, and performance management.
- Managed operations for 20+ personnel, including training, discipline, and evaluations.
Education
High School -
Middleton High School
Middleton, TNProject Management Professional (PMP) - undefined
American Management Association
Skills
- Operations oversight
- Retail management
- Service excellence
- Employee training
- Employee relations and engagement
- Employee relations coordination
- Policy Implementation
- Analytical problem solving
- Team Leadership
- Precision in administrative tasks
- Microsoft Office Suite
- Microsoft 365
- Experience with MacOS
- Familiarity with Windows software applications
EDUCATION & CERTIFICATIONS
- Exploring Store Operations
- Exploring Leadership Foundation
Timeline
Senior Store Manager
FedEx Office, Inc.
10.2022 - Current
Store Manager II
FedEx Office, Inc.
08.2017 - 10.2022
Center Manager
FedEx Office, Inc.
08.2015 - 08.2017
Assistant Manager
FedEx Office, Inc.
01.2015 - 08.2015
Consultant
FedEx Office, Inc.
03.2010 - 01.2015
Personnel Administration Clerk
United States Marine Corps
08.2005 - 08.2009
Project Management Professional (PMP) - undefined
American Management Association
High School -
Middleton High School