Tzu-Chieh Shan
Bellevue,WA
Summary
Business Leader experienced in strategic planning, operations management, and team development. Achieved improved efficiency and increased revenue through innovative problem-solving and effective training initiatives. Focused on fostering growth and enhancing team performance while respecting diverse backgrounds.
Overview
3
3
Languages
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Piano Teacher
New Bach Music school
Bellevue, WA
09.2024 - 03.2025
- Taught piano lessons with New Bach Music School at private K-8 Open Window School using age-appropriate repertoire.
- Facilitated group lessons for 6 students, providing individual attention following syllabus overview and demonstrations.
- Guided students in hand position, fingering, and note reading during weekly practice sessions to enhance their technical skills.
- Developed tailored lesson plans to align with student skill levels and curriculum, ensuring effective learning outcomes.
Owner
One Third Cake LLC(One Third Cake)
Bellevue, WA
08.2022 - 08.2024
- Managed daily operations of business, including hiring and training staff.
- Directed daily operations for custom cake production and order fulfillment.
- Scheduled production timelines for orders, pickups, and event deliveries.
- Oversaw ingredient purchasing, inventory checks, and supply ordering.
- Coordinated ingredient purchasing, inventory tracking, and supplier relationships.
- Create invoices for vendors and collecting payments.
- Employee scheduling and payroll.
- Provided direction and guidance to employees.
- Supplied and delivered cakes to local Asian supermarkets, tea shops, and restaurants.
- Created our own website using Wix, set up online ordering and payment system.
- Posting on social media for advertising and marketing purposes.
- Promoted One Third Cake LLC through branding, photography, and social media.
- Handled invoicing, payment processing, and customer communication.
- Monthly profit and loss calculations.
- Bookkeeping invoices.
- Developed recipes and standardized baking methods for specialty desserts.
Owner
Savory Hot Pot LLC(Gourmet Noodle Bowl)
Seabeck, WA
09.2016 - 04.2022
- Supervised daily restaurant operations and coordinated front-of-house and back-of-house teams.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Trained staff on service standards, menu knowledge, and restaurant policies.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored food safety, cleanliness, and sanitation across dining and kitchen areas.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Reviewed inventory levels and ordered supplies to maintain daily operations.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Updated computer systems with new pricing and daily food specials.
- Created new menu items based on customer feedback and industry trends.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Comparing payment processors' prices and setting up POS system along with printers in dining area and kitchen.
- Reach out to delivery platforms for potential growth in orders and sales.
- Negotiate with delivery platforms on exclusivity and commission fees to get better margins.
- Coordinated opening and closing procedures, cash handling, and daily reports.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Owner
Petrichory LLC(Blackbird Seattle)
Bellevue, WA
05.2018 - 08.2020
- Supervised coffee shop operations, staff schedules, and daily service flow.
- Trained baristas on espresso standards, drink recipes, and customer service.
- Managed cash handling, register balancing, and end-of-day drawer checks.
- Ordered coffee, milk, syrups, and retail supplies for café inventory.
- Monitored cleanliness, food safety, and sanitation across the front counter and prep areas.
- Resolved customer concerns and supported friendly café service standards.
- Coordinated opening, closing, and shift handoff procedures for shop staff.
- Maintained store policies, labor practices, and team communication within coffee shop operations.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Negotiated contracts with suppliers to obtain competitive pricing on products used in the store.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Operated blenders, sealing machines, and tea equipment safely.
- Trained new bubble tea staff on drink assembly and customer service.
- Followed food safety, hygiene, and sanitation rules in a bubble tea shop.
- Utilized POS system to receive and process customer payments.
Waiter/Shift Supervisor
Boiling Point Usa
Bellevue, WA
09.2011 - 09.2014
- Took food and beverage orders using point-of-sale systems.
- Delivered hot pots, appetizers, and drinks to assigned tables.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Explained menu selections and soup base options to dining guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared dining tables with utensils, condiments, and soup settings.
- Responded to incoming phone calls for reservations and takeout orders. for reservations or takeout orders in a professional manner.
- Worked as dishwasher for six months, ensuring cleanliness and organization of kitchen facilities.
Education
Associate of Arts - Music Composition
Bellevue College
Bellevue, WA 09.2013 - 09.2015
Skills
Business Leader experienced in strategic planning, operations management, and team development Achieved improved efficiency and increased revenue through innovative problem-solving and effective training initiatives Focused on fostering growth and enhancing team performance while respecting diverse backgrounds
Business Leader experienced in strategic planning, operations management, and team development Achieved improved efficiency and increased revenue through innovative problem-solving and effective training initiatives Focused on fostering growth and enhancing team performance while respecting diverse backgrounds
Languages
English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Limited
Timeline
Piano Teacher
New Bach Music school
09.2024 - 03.2025
Owner
One Third Cake LLC(One Third Cake)
08.2022 - 08.2024
Owner
Petrichory LLC(Blackbird Seattle)
05.2018 - 08.2020
Owner
Savory Hot Pot LLC(Gourmet Noodle Bowl)
09.2016 - 04.2022
Associate of Arts - Music Composition
Bellevue College
09.2013 - 09.2015
Waiter/Shift Supervisor
Boiling Point Usa
09.2011 - 09.2014