Ubong Ekpo
Staten Island,United States of America
Summary
Story-driven Journalist adept at developing articles and investigating issues with tenacious and unwavering dedication. Offering six years of experience in print and online media. Versed in viral trends and breaking news response with proven success leveraging social media platforms to increase engagement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Burger King
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Lead
Taco Bell
05.2022 - 12.2023
- Developed and implemented training plans to ensure customer satisfaction
- Monitored food safety and sanitation procedures, and reported any discrepancies to management
- Ensured all employees followed health and safety regulations
- Handled customer complaints in a timely and efficient manner
- Trained new employees on the proper use of equipment and safety protocols
- Balanced cash registers and processed credit card payments
- Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards.
Kitchen Head Chef
Yankee Stadium
09.2021 - 08.2022
- Developed, implemented, and managed kitchen operations and staff to ensure high-quality cuisine and service
- Monitored kitchen staff performance and provided training and guidance to ensure quality standards
- Coordinated and supervised daily kitchen activities, including food preparation, dishwashing, and sanitation
- Ensured compliance with health, safety, and sanitation standards
- Developed and maintained positive relationships with suppliers and vendors.
Staff Writer
Nu Origins
01.2020 - 02.2021
- Researched and wrote articles on a wide variety of topics related to racial justice, civil rights, and public policy
- Worked closely with editors to ensure accuracy of article content and adherence to style guidelines
- Wrote feature stories, opinion pieces, and reviews about current events, politics, news, and culture related to black communities
- Developed and maintained strong relationships with sources within the black community to provide up-to-date information on relevant topics.
SEO Staff Writer
Telegraph Local
01.2020 - 12.2020
- Wrote SEO-optimized content for a variety of topics, including technology, finance, health, and lifestyle
- Research and develop content ideas to generate organic traffic
- Used SEO best practices to ensure content was well-structured, easy to read, and optimized for search engines
- Monitored website performance and analytics to identify opportunities for improving SEO
- Collaborated with other departments to ensure content was aligned with brand objectives
- Updated existing content to ensure accuracy and relevance
- Collaborated with other writers and editors to ensure content quality and consistency.
Hard Appliance Manager
Bed Bath & Beyond
07.2019 - 12.2020
- Proven track record of efficiently managing hard appliance inventory, pricing, and customer service
- Skilled in utilizing inventory tracking software to ensure accurate inventory levels
- Experienced in ordering, stocking, and merchandising hard appliance inventory
- Adept in providing superior customer service to ensure customer satisfaction
- Proficient in training and supervising employees in proper hard appliance handling and use.
Intern
Find Your ID NYC
05.2020 - 10.2020
- Collaborated with leadership team to design and implement a comprehensive media internship program
- Interviewed media personalities, LGBTQ, and Black leaders to identify and recruit potential interns
- Developed and maintained relationships with key stakeholders and partners in the media industry
- Assisted with the execution of various media internship projects and campaigns
- Acted as liaison between the media organization and the interns, coordinating communication and activities
- Ensured compliance with legal guidelines and company policies in all aspects of the internship program.
Staff Writer
The Banner
08.2018 - 05.2020
- Wrote weekly articles for college newspaper, covering a variety of topics including campus events, student profiles, and current affairs
- Led staff meetings to discuss editorial direction and content
- Edited articles to ensure accuracy and quality
- Collaborated with other members of the editorial staff on projects, ensuring deadlines were met
- Analyzed reader feedback to make improvements and changes to content.
Sales Associate
Primark
03.2017 - 05.2019
- Developed excellent customer service skills, leading to increased customer loyalty
- Maintained product knowledge and up-to-date information on new products
- Assisted customers with selection of items in the store
- Operated cash register and handled cash, credit, and check transactions
- Organized clothing racks and shelves, ensuring merchandise was properly folded and displayed
- Maintained a clean and organized sales floor.
Education
Bachelor of Arts - English - Writing Concentratiom
College of Staten Island
Staten Island, NY05.2023
Bachelor of Arts - African Studies
College of Staten Island of The City University of New York
Staten Island, NY05.2023
High School Diploma -
Curtis High School
Staten Island, NY06.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Training
- Strong Research Abilities
- Data-driven decision-making
- Keyword optimization
- Visual storytelling
- SEO knowledge
- Photoshop knowledge
- Adobe Premiere Pro
Volunteer Experience
Global Kids - 09/2012- 06/2016
A youth activist group that engaged in various fundraisers, community building activities, to educate youth on social and political issues on a worldwide scale. Conducted conferences for youth worldwide to attend.
Eye Opener - 09/2015 - 09/2016
A community based, youth group that aided in guiding the local Mexican- American community in Staten Island in health resources. Conducted numerous fundraisers, benefit events to aide community.
Timeline
Assistant Manager
Burger King
12.2023 - Current
Shift Lead
Taco Bell
05.2022 - 12.2023
Kitchen Head Chef
Yankee Stadium
09.2021 - 08.2022
Intern
Find Your ID NYC
05.2020 - 10.2020
Staff Writer
Nu Origins
01.2020 - 02.2021
SEO Staff Writer
Telegraph Local
01.2020 - 12.2020
Hard Appliance Manager
Bed Bath & Beyond
07.2019 - 12.2020
Staff Writer
The Banner
08.2018 - 05.2020
Sales Associate
Primark
03.2017 - 05.2019
Bachelor of Arts - English - Writing Concentratiom
College of Staten Island
Bachelor of Arts - African Studies
College of Staten Island of The City University of New York
High School Diploma -
Curtis High School