UCHA IAKOBIDZE
Newark
Summary
Proven to excel in high-pressure environments, I leveraged my effective communication and problem-solving abilities at Allied Beverage Group to enhance customer loyalty and exceed key performance metrics. My expertise in customer relationship building and in-depth product knowledge consistently drove positive outcomes, culminating in a quarterly all-star recognition in 2023.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allied Beverage Group
01.2023 - Current
- Managed high-stress situations with customers and sales representatives effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently and became 2023 quarterly all star for Key Performance Indicators.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Currently assisting the assigned key account - COSTCO
Bartender
Tio Taco Tequila
08.2022 - 12.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Cubacan Restaurant
04.2022 - 08.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Science - Management Information Systems
Georgian Technical University
TBILISI, GEORGIA07.2013
Skills
Effective communication
Customer Relationship Building
Goal-oriented mindset
Brand Awareness
In-depth product knowledge
Problem-solving abilities
Active Listening
Scheduling
Order Processing
Certification
- Salesforce Certified Associate
- WSET level 2 award in wines - pass with distinction
Playing soccer
I have been playing soccer since I was a child and still it still stays my favorite free time entertainment especially with a good team,
Languages
Georgian
Native or Bilingual
English
Full Professional
Russian
Professional Working
German
Elementary
Timeline
Customer Service Representative
Allied Beverage Group
01.2023 - Current
Bartender
Tio Taco Tequila
08.2022 - 12.2022
Bartender
Cubacan Restaurant
04.2022 - 08.2022
- Salesforce Certified Associate
- WSET level 2 award in wines - pass with distinction
Bachelor of Science - Management Information Systems
Georgian Technical University
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