Summary
Overview
Work History
Education
Skills
Timeline
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Uche Okpalaugo

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Team Lead

Upgrade
Phoenix, AZ
08.2020 - Current
  • Provide updates to the team members on metrics and job expectations
  • Conduct one on ones with team members to discuss their progress within their role and cover their career aspirations
  • Relay real time coaching discovered while completing Second Reviews and Call Reviews
  • Responsible for overseeing projects as a leadership group to better improve the department for business needs.
  • Instruct new employees through new material and provide training to help increase knowledge of the loan process
  • Guide employees to excel in performance and meet metric goals
  • Educate employees on the policies and procedures of Upgrade and how to navigate applications
  • Develop schedules, track metrics to ensure new/current employees are able to meet service goals once out of training.

Loan/ Debt Consultant

Freedom Financial
02.2020 - 07.2020
  • Call center environment helping clients get personal unsecured loans for home repairs, bills, credit card debt etc
  • Looking over clients credit profile to get the best deal possible As a debt consultant my role was to enroll clients into a program to try and clear their debt at a faster pace than if they were to do it themselves

Loan Consultant

One Main Financial
04.2019 - 02.2020
  • Call center environment helping clients get personal unsecured and secured loans to help with debt, bills, other loans etc.
  • My role was to educate clients on loan options, how the process worked and go through credit reports with clients to see if we can get them an approval for a loan

Education

Bachelor of Arts - Communications

Arizona State University
Tempe, AZ
05.2018

Skills

● Financial Analysis ● Team Management ● Google Suites ● Communication ● Public Speaking ● Process Improvement Initiatives ● Production Monitoring ● Performance Improvement ● Team Member Motivation ● Corrective Actions ● Task Monitoring ● Key Performance Indicators (KPI) ● Team Monitoring

Timeline

Team Lead

Upgrade
08.2020 - Current

Loan/ Debt Consultant

Freedom Financial
02.2020 - 07.2020

Loan Consultant

One Main Financial
04.2019 - 02.2020

Bachelor of Arts - Communications

Arizona State University

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Uche Okpalaugo