Ugochukwu Ani
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Copart
Gainesville, GA
05.2021 - Current
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Production Worker
Kao
Atlanta, GA
10.2017 - 02.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Bachelor of Arts - Communications
Gwinnett College
Lawrenceville, GA07.2016
Skills
- Active Listening
- Report Creation
- Staff Training
- Retail Sales Customer Service
- Stocking and Replenishing
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Report Preparation
- Customer Relations
- Multi-Line Telephone Operation
- Reading Comprehension
- Customer Relationship Management
- Customer Consulting
- Conflict Mediation
- Administrative Support
- Recordkeeping Strengths
- Process Optimization
- Call Center Operations
- Computer Proficiency
Timeline
Customer Service Representative
Copart
05.2021 - Current
Production Worker
Kao
10.2017 - 02.2020
Bachelor of Arts - Communications
Gwinnett College
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