Ugyen Choden
Elmhurst
Summary
Detail-oriented and customer-focused Data Entry & Customer Service Representative with 3 years of experience in handling customer inquiries, processing data accurately, and maintaining efficient documentation. Skilled in using CRM and data management software to enhance customer satisfaction and operational efficiency. Adept at multitasking, problem-solving, and ensuring accuracy in high-volume data entry environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pema tshongkhang
Bumthang
06.2022 - 05.2023
- Assisted customers with inquiries, complaints, and product/service information via phone, email, and chat.
- Maintained a high level of professionalism and built positive relationships with customers.
- Resolved customer complaints efficiently, improving satisfaction ratings by 90%.
- Processed orders, returns, and refunds while ensuring accuracy in transactions.
- Used CRM software to track customer interactions and follow up on unresolved issues.
Data Entry Clerk
Taj Hotel
Thimphu
01.2022 - 03.2023
- Entered and updated data in company databases with accuracy and efficiency.
- Verified and cross-checked information to ensure consistency.
- Maintained confidentiality of sensitive information.
- Assisted in generating reports and compiling data for analysis
Education
High School Diploma -
Desi High School
Thimphu, Bhutan 03-2022
Skills
- Fast and accurate data entry
- CRM and database management
- Customer support via phone, email, and live chat
- Problem-solving and conflict resolution
- Order processing and transaction handling
- Attention to detail and organizational skills
- Multitasking and time management
- Confidentiality and data security compliance
- Customer service
- Data entry
Timeline
Customer Service Representative
Pema tshongkhang
06.2022 - 05.2023
Data Entry Clerk
Taj Hotel
01.2022 - 03.2023
High School Diploma -
Desi High School