Uhmad Leggett
Gloversville,NY
Summary
Dynamic and dedicated server with exceptional customer service skills honed at Aloha Krab. Proven ability to enhance guest satisfaction through attentive communication and efficient order management. Strong multitasking and teamwork capabilities, complemented by expertise in POS operations and a commitment to maintaining cleanliness and organization in high-volume dining environments.
Overview
5
5
years of professional experience
Work History
Server
Aloha Krab
Albany, NY
08.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive communication and responsiveness.
- Managed food and beverage orders efficiently, adhering to restaurant procedures and standards.
- Assisted in maintaining cleanliness and organization of dining areas, promoting a welcoming environment for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall service flow.
- Trained new servers on menu offerings and service protocols, fostering team development and consistency in operations.
- Resolved customer inquiries and complaints promptly, contributing to positive dining experiences and repeat business.
- Utilized POS system for accurate order processing and payment transactions, ensuring efficient financial management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Shelf Stocker
Family Dollar
Schenectady, NY
10.2025 - 11.2025
- Stocked shelves efficiently to maintain organized merchandise displays.
- Assisted customers with product location and inquiries to enhance shopping experience.
- Monitored inventory levels, restocking items as needed to ensure product availability.
- Operated equipment such as pallet jacks and hand trucks for efficient stock movement.
- Ensured compliance with safety standards while handling products and maintaining workspace cleanliness.
- Collaborated with team members to optimize shelf layout for improved customer accessibility.
- Trained new staff on stocking procedures and store policies for consistent operations.
- Implemented visual merchandising techniques to promote sales and highlight promotions effectively.
- Maintained a clean and organized store environment for optimal shopping experience.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
Stocker
Walmart
Amsterdam, NY
03.2025 - 06.2025
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management, tracking stock levels and replenishing items as needed.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to optimize product placement for improved visibility.
- Supported customer inquiries by locating products and providing assistance promptly.
- Adapted quickly to changing priorities during peak shopping hours, enhancing workflow efficiency.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Front of House Employee
Chipotle
Schenectady, NY
01.2025 - 03.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted to fast-paced environments, managing multiple tasks simultaneously during peak hours.
- Resolved customer concerns promptly, enhancing satisfaction and loyalty to the brand.
- Implemented suggestions for process improvements that enhanced overall workflow efficiency.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Combo
IHOP
New York, NY
08.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Graphic Design
Full Sail University
Winter Park, FLHigh School Diploma -
Urban Assembly School For Global Commerce
2005 Madison Ave, New York, NY 1003506.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Inventory management
- Beverage preparation
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Foreign language proficiency
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food delivery
- Regulatory compliance
- Order delivery practices
- Bill computation
- Food inspection
- Front-of-house display creation
- Banquet coordination
- Food spoilage prevention
- Multitasking and organization
- Food safety
- Shift management
- Upselling techniques
- Point of sale (POS) system operations
- Table setting arrangements
- Table resetting
- Responsible beverage service
- Point-of-sale system
- Dining crew workflow optimization
- Positive guest interactions
- Server training
- Dish preparation
- Take-out service
- Dining customer service
- Calm demeanor
- Dietary restrictions knowledge
- Team member support
- Food safety oversight
- Positive and professional
- Special dietary requirements
- Buffet setup and takedown
- Effective customer upselling
- Check payment processing
- Price memorization
- Customer feedback management
- POS operation
- Menu item recommendation
- Hostess support
- Menu design
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Shelf Stocker
Family Dollar
10.2025 - 11.2025
Server
Aloha Krab
08.2025 - Current
Stocker
Walmart
03.2025 - 06.2025
Front of House Employee
Chipotle
01.2025 - 03.2025
Combo
IHOP
08.2020 - 01.2021
No Degree - Graphic Design
Full Sail University
High School Diploma -
Urban Assembly School For Global Commerce