UJU UKASANYA

Experienced and results-driven Epic Go live Support with a robust background in Go Live support, application training, and system optimization across multiple Epic modules, including Beacon, Willow, ClinDoc, Ambulatory, ADT, Orders, and Infusion. Specializing in oncology and infusion workflows, with deep expertise in implementing and supporting solutions tailored to enhance patient care and operational efficiency within oncology departments. Proven success in providing ATE support during Go Live, ensuring smooth system transitions, and resolving technical issues in real-time to minimize disruptions. Skilled in developing and delivering tailored user training programs, enabling end users to maximize the capabilities of Epic systems. Adept at collaborating with cross-functional teams, identifying system challenges, and driving improvements that optimize clinical workflows and outcomes. Known for strong communication, leadership, and problem-solving abilities, consistently supporting high levels of user satisfaction and seamless system adoption.

• Epic Implementation/ Build- using Chronicles. Following Epic Test scripts, Mapping, Citrix Server, Dragon, Bomgar, PSUEDO, and using Ticketing systems ServiceNow (Break/Fix)
• Led and trained a team of 15 software & testing professionals for Epic Technical Dress Rehearsal (Team Lead)
• Proficient Epic Desktop Support by gathering and analyzing requests from End-users and Stakeholders.
• Seasoned EMR trainer and Go Live support consultant, with experience in Epic and Cerner Modules
• Proficient Supporting CPOE, OpTime, Ambulatory, Cadence and ClinDoc
• Proficient supporting; Cerner Power Chart Maternity, Acute and Ambulatory
• Established knowledge of EMR software implementation, trouble call escalation, end-user training and support.
• Excellent communication, initiative-taking, interpersonal, analytical, problem solving and leadership skills.
• Clinical/Technical Help desk Support: Maintenance, Support and Software Troubleshooting: Monitor, acknowledge and resolve heat tickets as assigned. Coordinated software and hardware patches, assisted responding to help desk tickets and end users requests with troubled workstations. Cloning, Remote troubleshooting, and rebuilding devices.
• Citrix Server to resolve Epic issues, remoting into user’s device using Citrix director.
• Provided training to end-users on how software functionality and navigating through workflows. Modification of their template, security, and profile.
• Performed in-depth analysis of end-user’s workflows, data collection of passed/failed devices during testing phase. Reported technical issues and details to onsite technical specialist and Epic command center.
• Implementation/TDR: Following Test Scripts, Testing of workstations and mapping of printers along with peripherals. Experience with building workstations with Chronicles. Modifying Epic Hyperspace workflow navigation for end-users.
• Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities.
• Project Management: Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee, or other governing body to ensure successful implementation (on time, on budget and within scope). Epic Technical Dress Rehearsal (Lead)/ IT Specialist/ Device Tester.
• Project Assignments: Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking; analyze user problems, determine, and recommend optimum resolution based on system capabilities and user's needs; consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems.
• Epic Consultant: consulted with departments on enhancements to ensure integration within the existing environment; lead in design, build, test, troubleshooting and conversions; assume project lead responsibilities; plan, direct, develop and coordinated the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation; coordinate and consult with end user departments to determine activities and business functions of their departments; determine requirements for system software, hardware, interfaces and application integration; develop project plans with system specifications based on defined requirements.