Summary
Overview
Work History
Education
Skills
Timeline
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ULALEMAMAE TANIELU FATA

WA

Summary

Seeking a position to establish a long-term career in a financial institution where I can utilize my excellent customer service, sales and cash handling experience effectively.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Umpqua Bank
Lakewood, Washington
03.2024 - Current
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Life Insurance Agent

World Financial Group Wfg
Pasadena, California
05.2023 - Current
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Identified areas of improvement within the company's processes and procedures.
  • Assisted customers in selecting the right life insurance coverage for their needs.

Assistant Store Manager

Goodwill
Spanaway, Washington
06.2019 - 12.2023
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Maintained a safe working environment by enforcing safety regulations.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Education

High School Diploma -

Faasao High School
American Samoa
06-1994

Career Path Services, BankWork$® Program, Lakewood

Skills

  • Customer Relationship Management
  • Data Entry
  • Account updating
  • Call Control
  • Professional phone voice
  • Customer Service

Timeline

Call Center Representative

Umpqua Bank
03.2024 - Current

Life Insurance Agent

World Financial Group Wfg
05.2023 - Current

Assistant Store Manager

Goodwill
06.2019 - 12.2023

High School Diploma -

Faasao High School

Career Path Services, BankWork$® Program, Lakewood

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ULALEMAMAE TANIELU FATA