Ulises Cervantes
Fontana,CA
Summary
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. An expert salesperson with strong conflict resolution and time management abilities.
Overview
7
7
years of professional experience
Work History
Forklift Operator
Zurn Wilkins
07.2022 - 06.2023
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Removed orders from storage, wrapped, and staged for shipments.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Associate
Amazon
05.2021 - 10.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Care Giver
Right At Home Health Care
01.2021 - 04.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Blood Drive Volunteer
LifeStream Blood Bank
01.2018 - 01.2019
- Coordinated between patients and healthcare professionals to meet patient needs.
- Improved operations by working with team members and customers to find workable solutions.
- Utilized customer service skills and detailed system knowledge to support the hospital and clinic operations.
Tutor
A.B. Miller High School
01.2017 - 01.2019
- Reinforced classroom learning with additional discussion and specially prepared problems.
- Attended training and development courses to improve service offerings.
- Provided test preparation support for routine, standardized, and college entrance examinations.
Landscaper
Fontana Public Works Department
01.2016 - 01.2019
- Trimmed shrubbery and trees and carried out general garden maintenance.
- Cleared pathways of overgrowth and debris or hazards such as snow.
- Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health.
Education
High School Diploma -
A.B. Miller High School
Fontana, CABachelor of Science - Mathematics
California State Polytechnic University, Pomona
Pomona, CA05.2025
Skills
- Directing visitors
- Student progress analysis
- Innovative teaching methods
- Expertise in Computer Science
- Multitasking abilities
- Health and safety awareness
- Patient Care
- Python
- Java Memory Management
Languages
Spanish
Native or Bilingual
Timeline
Forklift Operator
Zurn Wilkins
07.2022 - 06.2023
Associate
Amazon
05.2021 - 10.2021
Care Giver
Right At Home Health Care
01.2021 - 04.2021
Blood Drive Volunteer
LifeStream Blood Bank
01.2018 - 01.2019
Tutor
A.B. Miller High School
01.2017 - 01.2019
Landscaper
Fontana Public Works Department
01.2016 - 01.2019
High School Diploma -
A.B. Miller High School
Bachelor of Science - Mathematics
California State Polytechnic University, Pomona
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