Ulises Reyes
Milwaukee,NH
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
11
11
years of professional experience
Work History
Owner
Hybrid Fitness
03.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Personal Trainer
Xperience Fitness Waukesha
03.2018 - 03.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Assistant Personal Traning Manager
Xperience Fitness Waueksha
01.2017 - 03.2018
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Most sales record for 2017-18
Membership Sales Representative
Xperience Fitness Waukesha
01.2016 - 01.2017
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Provided training to new staff on sales techniques and membership benefits, raising overall effectiveness of team.
- Participated in community events to represent organization and foster positive relationships within community.
- Collaborated closely with the membership team to share feedback, observations, and ideas for continuous improvement of sales strategies and processes.
- Sold the most memberships for a 10 month stretched in the company
Janitorial Cleaner
Xperience Fitness Waukesha
08.2015 - 01.2016
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Greeted members
- Assisted with member issues and promptly fixed the issue
- Helped in kids club when need
Server
La Estacion Restaurant
08.2013 - 02.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Online Sales Cert PT Cert - Marketing/ Health And Fitness
Next Level Coaching Academy
Online01-2023
PT Certt - Health And Fitness
Nesta
Online 01-2020
PT Cert - Health And Fitness
Nesta
Online 03-2017
High School Diploma -
Waukesha South
Waukesha, WI06-2015
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Business planning
- Strategic planning
- Marketing
- Financial management
- Business launch
- Business marketing
- Consulting
- Negotiation
- Product branding
- Sales management
- Competitive analysis
- Strategic project planning
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Scheduling
- Goal setting
- Spanish Speaking
Timeline
Owner
Hybrid Fitness
03.2019 - Current
Personal Trainer
Xperience Fitness Waukesha
03.2018 - 03.2019
Assistant Personal Traning Manager
Xperience Fitness Waueksha
01.2017 - 03.2018
Membership Sales Representative
Xperience Fitness Waukesha
01.2016 - 01.2017
Janitorial Cleaner
Xperience Fitness Waukesha
08.2015 - 01.2016
Server
La Estacion Restaurant
08.2013 - 02.2015
Online Sales Cert PT Cert - Marketing/ Health And Fitness
Next Level Coaching Academy
PT Certt - Health And Fitness
Nesta
PT Cert - Health And Fitness
Nesta
High School Diploma -
Waukesha South
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