Ulixees Perez
Phoenix,Arizona
Summary
Dynamic professional with extensive experience at McDonald's, excelling in leadership and team management. Proven track record in training staff and enhancing customer service excellence. Skilled in inventory management and cash handling, demonstrating strong problem-solving abilities and a commitment to operational efficiency. Recognized for maintaining high standards of quality and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Trainer / Shift Leader
McDonald's
Phoenix, AZ
05.2022 - Current
- Led shifts in a fast-paced, high-volume restaurant environment, supervising and supporting team members to ensure efficient operations.
- Trained, coached, and onboarded new employees, reinforcing company policies, customer service standards, and operational procedures.
- Managed staffing, delegated tasks, and assisted with inventory, cash handling, and operational compliance.
- Previously held management responsibilities, including shift operations, employee scheduling, and customer issue resolution.
- Maintained high standards of quality, cleanliness, and customer satisfaction during all shifts.
Mechanical Assistant
Family Business
Mexico, Mexico
01.2015 - 01.2017
- Assisted father in repairing and maintaining vehicles brought from the U.S., working morning through night.
- Helped with diagnostics, basic repairs, parts handling, and shop organization.
- Developed hands-on technical skills, attention to detail, problem-solving, and multitasking abilities.
Farm & Field Worker
Hatch, NM
- Assisted with planting, harvesting, and prepping fields, demonstrating stamina, responsibility, and strong work ethic.
- Performed physically demanding tasks in a fast-paced, outdoor environment.
- Developed teamwork, time management, and reliability through consistent work.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ01.2025
Skills
- Leadership & Team Management
- Customer Service Excellence
- Training & Coaching Staff
- Inventory & Operational Management
- Cash Handling & POS Systems
- Strong Work Ethic & Reliability
- Time Management & Problem Solving
Certification
Shift Leadership Class Certificate, McDonald's, 2023, Demonstrates leadership and team management skills in a fast-paced environment.
Availability
Open availability Monday-Saturday (morning preferred), unavailable Sundays due to church.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Crew Trainer / Shift Leader
McDonald's
05.2022 - Current
Mechanical Assistant
Family Business
01.2015 - 01.2017
Farm & Field Worker
High School Diploma -
South Mountain High School