Ulyana Sergeeva
Kissimmee,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Orlando International Airport
Orlando , FL
2023.08 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries regarding flight information, airport amenities, and travel regulations.
TikTok Livestream Host
Arken Luxury
Orlando , FL
2023.05 - 2023.08
- Engaged with and responded to online audience through relevant comments.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Recreation Attendant
Gaylord Palms Resort & Convention Center
Kissimmee , FL
2022.08 - 2023.05
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Greeted guests and answered questions about recreational activities.
- Monitored safety regulations in accordance with established guidelines.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
Associate of Arts - General Studies
Valencia College
Kissimmee, FL05.2024
High School Diploma -
Osceola County School For The Arts
Kissimmee, FL05.2023
Skills
- Friendly and outgoing
- Customer service
- Strong organization
- Microsoft suite tools
- Verbal and written communication
Certification
- Hootsuite Platform Certification
- Hubspot Social Media Marketing Certification
Timeline
Passenger Service Agent
Orlando International Airport
2023.08 - Current
TikTok Livestream Host
Arken Luxury
2023.05 - 2023.08
Recreation Attendant
Gaylord Palms Resort & Convention Center
2022.08 - 2023.05
Associate of Arts - General Studies
Valencia College
High School Diploma -
Osceola County School For The Arts
- Hootsuite Platform Certification
- Hubspot Social Media Marketing Certification
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