Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ulyana Sergeeva

Kissimmee,FL

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Orlando International Airport
Orlando, FL
08.2023 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed database systems containing customer contact information.
  • Greeted visitors in a professional manner, responding to inquiries regarding flight information, airport amenities, and travel regulations.

TikTok Livestream Host

Arken Luxury
Orlando, FL
05.2023 - 08.2023
  • Engaged with and responded to online audience through relevant comments.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Recreation Attendant

Gaylord Palms Resort & Convention Center
Kissimmee, FL
08.2022 - 05.2023
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Greeted guests and answered questions about recreational activities.
  • Monitored safety regulations in accordance with established guidelines.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Education

Associate of Arts - General Studies

Valencia College
Kissimmee, FL
05.2024

High School Diploma -

Osceola County School For The Arts
Kissimmee, FL
05.2023

Skills

  • Friendly and outgoing
  • Customer service
  • Strong organization
  • Microsoft suite tools
  • Verbal and written communication

Certification

  • Hootsuite Platform Certification
  • Hubspot Social Media Marketing Certification

Timeline

Passenger Service Agent

Orlando International Airport
08.2023 - Current

TikTok Livestream Host

Arken Luxury
05.2023 - 08.2023

Recreation Attendant

Gaylord Palms Resort & Convention Center
08.2022 - 05.2023

Associate of Arts - General Studies

Valencia College

High School Diploma -

Osceola County School For The Arts
  • Hootsuite Platform Certification
  • Hubspot Social Media Marketing Certification
Ulyana Sergeeva