Şıumaf Demirbaşça
Former Cabin Crew
İstanbul,Türkiye
Summary
Adaptable and customer-focused professional with experience in retail, aviation, architecture, and logistics. Skilled in communication, teamwork, and problem-solving, with a proven ability to perform effectively in fast-paced and dynamic environments.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Sales Manager
Dnart
İstanbul
11.2024 - 05.2025
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Cabin Attendant
Turkish Airlines
İstanbul
02.2023 - 07.2024
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Courier
Trendyol
İstanbul
04.2020 - 08.2022
- Followed company policies and procedures during shift.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Sales Assistant
Decathlon
İstanbul Türkiye
06.2018 - 11.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High School Diploma -
Nişantaşı Temel Lisesi
İstanbul Türkiye 06.2014 - 07.2018
No Degree - International Trade And Finance
Yalova University
Yalova Türkiye 10.2020 - Current
Skills
Client relationship management
Market research
Proactive safety awareness
Emergency procedures
Relationship management
Multitasking and organization
Certified in first aid
Teamwork and collaboration
English(B2)
Turkish(Native)
Timeline
Sales Manager
Dnart
11.2024 - 05.2025
Cabin Attendant
Turkish Airlines
02.2023 - 07.2024
No Degree - International Trade And Finance
Yalova University
10.2020 - Current
Courier
Trendyol
04.2020 - 08.2022
Sales Assistant
Decathlon
06.2018 - 11.2018
High School Diploma -
Nişantaşı Temel Lisesi
06.2014 - 07.2018