Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Umaima Al-Aswadi

Dearborn Heights

Summary

A certified, recent graduate seeking employment in the medical field in the Metro Detroit area.

Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

Heart and Vascular Institute
01.2020 - 07.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Student Nurse Aide

HFCC
04.2017 - 06.2017
  • 30 supervised clinical hours in a nursing home setting: done in conjunction with a Nurse Skills certificate with Henry Ford College

Home Health Aide

Private Caregiver
05.2013 - 01.2016
  • Caregiver for a private client, responsible for medication administration, hygiene assistance, ensuring adherence to physician orders (medication, nutrition, and exercise), monitoring and documenting patient vital signs and condition, meal preparation, wheelchair transfers, and other essential duties

Student Medical Assistant

Everest College
01.2012 - 01.2013
  • 150 supervised clinical hours in a medical center setting: done in conjunction with a Medical Laboratory Assistant/Technician certification at Everest College
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Customer Service Representative

Sutherland Global Services
09.2007 - 07.2010
  • Fielded call center inbound calls for partner agencies, answered customer queries, consulted with outside partner agencies to resolve disputes, and general customer telephone engagement
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Associate of Arts -

Henry Ford College
Dearborn, MI
05.2019

Associate of General Studies -

Henry Ford College
Dearborn, MI
05-2019

Diploma -

Horizon High School
Hamtramck, MI
05.2002

Skills

  • Customer Service
  • Auditing
  • Direct Patient Care
  • Specimen Collection
  • Monitoring Vital Signs
  • ECG Monitoring
  • HIPAA compliance
  • Compassionate demeanor
  • Clinical skills
  • Patient care excellence

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Certification

  • Everest College, Medical Laboratory Assistant/Technician, 01/01/13
  • Henry Ford College, Nursing Skills Certificate, 08/01/17

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Medical Assistant

Heart and Vascular Institute
01.2020 - 07.2020

Student Nurse Aide

HFCC
04.2017 - 06.2017

Home Health Aide

Private Caregiver
05.2013 - 01.2016

Student Medical Assistant

Everest College
01.2012 - 01.2013

Customer Service Representative

Sutherland Global Services
09.2007 - 07.2010

Diploma -

Horizon High School

Associate of Arts -

Henry Ford College

Associate of General Studies -

Henry Ford College

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Umaima Al-Aswadi