Umaira Mahmood

Gold Star Transit

Kennedale, TX

03.2012 - Current

Assisted bus driver with pre-trip inspections, ensuring that all safety protocols were followed.
Monitored and maintained cleanliness of the bus interior, including sweeping, mopping, and restocking supplies.
Provided assistance to passengers in boarding and disembarking from the bus safely.
Ensured passenger compliance with applicable laws, regulations, and rules while on the bus.
Communicated effectively with passengers regarding routes, stops, schedules, fares, and other inquiries.
Responded promptly to customer complaints or concerns about service levels or delays.
Reported any vehicle malfunctions or accidents immediately to supervisor.
Maintained detailed records of daily trips taken by passengers for reporting purposes.
Operated a wheelchair lift when necessary to assist disabled individuals onto the bus.

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