Umelkayr Ibrahim
Shakopee,MN
Summary
Dedicated Associate with extensive experience in client collaboration, needs identification, and product recommendation. Strong communicator committed to delivering exceptional customer care.
Overview
5
5
years of professional experience
Work History
Mental Health Specialist
People Incorporated
Eagan, MN
04.2024 - Current
- Administering Medication the correct way
- Providing assistance when need
- Communicating with client
- Collaborated with other professionals to coordinate optimal care for clients.
- Maintained accurate records of all sessions, including case notes and progress reports.
- Attended professional conferences and trainings related to mental health topics.
Associate
Thomas Allen Inc.
Shakopee, MN
09.2022 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Cashier
Walmart
Shakopee, MN
01.2022 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Goodwill
Apple Valley Mn
04.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Team Lead
Valleyfair Amusement Park
Shakopee, MN
05.2019 - 10.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Associate of Science - Psychology
Augsburg College
Minneapolis, MN04.2026
High School Diploma -
Burnsville High School
Burnsville, MN06.2022
Skills
- Effective Communication
- Empathetic Client Support
- Management of Resident Activities
- Home Maintenance
- Analytical Problem Solver
- Proficient in Task Organization
- Collaborative Team Player
Timeline
Mental Health Specialist
People Incorporated
04.2024 - Current
Associate
Thomas Allen Inc.
09.2022 - 03.2023
Cashier
Walmart
01.2022 - 08.2022
Cashier
Goodwill
04.2021 - 12.2021
Team Lead
Valleyfair Amusement Park
05.2019 - 10.2019
Associate of Science - Psychology
Augsburg College
High School Diploma -
Burnsville High School
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