Umer Abdus Salam
Hixson,USA
Summary
Experienced and results-oriented professional with a strong background in client relationship management, account development, and strategic customer support. Proven success in managing the full customer life cycle—from onboarding and adoption to renewal and expansion—while driving retention and long-term value. Brings deep familiarity with the transportation and logistics industry, with a strong track record of supporting clients in fast-paced, high-demand environments. Skilled in building lasting partnerships, improving customer engagement, and collaborating cross-functionally to deliver results. Known for clear communication, proactive problem-solving, and a deep commitment to client satisfaction.
Overview
10
10
years of professional experience
Work History
Director of Sales
Reliance Partners
10.2024 - Current
- Oversaw daily operations, including prospecting, lead generation, and strategic marketing to drive sales growth in the transportation and logistics industry.
- Manage a portfolio of clients, focusing on long-term relationship building and customer satisfaction.
- Lead client on boarding processes, ensuring smooth transitions and clear expectations from day one.
- Provided clients with data-driven insights to help them maximize value from the platform and reach performance targets.
- Oversee the full client life cycle—from initial contact and on boarding through regular check-ins, renewal, and expansion.
- Effectively managed a high-volume sales pipeline, ensuring consistent deal flow and revenue growth.
- Analyze account health and usage data to inform retention strategies and identify up-sell potential.
- Collaborate with internal teams to resolve client issues, share feedback, and identify service improvement opportunities.
- Cultivated and maintained long-term client relationships through personalized service and proactive account management.
- Delivered timely responses to client inquiries via phone and email, providing exceptional support and ensuring client satisfaction.
- Partnered with sales leadership to align on goals, support execution of key initiatives, and drive operational efficiency.
Sales Manager
Motive
01.2021 - 01.2024
- As Sales Manager at Motive, I oversee a dynamic team of 10 Account Executives, collaborating closely with organizational leaders to drive Sales team excellence.
- Deliver consistent coaching, mentorship, and performance feedback to drive the team's success.
- Partnered with customer-facing teams to support on boarding, product adoption, and issue resolution for key accounts.
- Proactively monitor and analyze team performance to identify areas for improvement.
- Supported training and development of team members to enhance service quality and strengthen customer relationships.
- Oversee team reporting and forecasting, with a focus on client satisfaction, renewal readiness, and retention metrics.
- Serve as a primary point of contact for key accounts, ensuring client goals are met and value is consistently delivered.
- Guide clients through product enhancements and process changes to ensure continued alignment with their operational goals.
- Develop and execute strategic sales plans to expand our customer base, boost revenue growth, and meet quarterly and annual sales targets.
- Proactively monitor and manage the sales pipeline, ensuring accurate forecasting and prompt conversion of leads into successful sales.
- Stay up to date with industry trends, competitor activities, and market changes to adapt sales strategies accordingly.
- Develop and execute effective strategies to enhance team performance and drive sales growth.
- Supervise team call metrics and productivity, conducting regular performance evaluations and coaching sessions.
- Play a key role in recruiting and training new Accounts Executives.
Team Lead
FutureNow
01.2016 - 01.2017
- Managed a team of forty resources as a Floor Supervisor and Quality Analyst for a Canadian food franchise.
- Oversaw Human Resource Management, including recruitment, training, and performance evaluation.
- Maintained strong Relationship Management with team members and external stakeholders.
- Ensured Quality Assurance standards were met and maintained.
- Provided Employee Development and Consulting services to enhance team performance.
- Implemented Retention Management strategies to foster employee loyalty and reduce turnover.
Education
Bachelor - Accounting & Finance
University of Management & Technology Lahore
Lahore, PK05.2016
MBA - Master of Business Administration
The University of Tennessee At Chattanooga
Chattanooga, TN01-2026
Skills
- Proficient in data management and presentation tools
- Multilingual in English, Urdu, and Punjabi
- Strong presentation and negotiation skills
- Exceptionally organized and detail-oriented
Timeline
Director of Sales
Reliance Partners
10.2024 - Current
Sales Manager
Motive
01.2021 - 01.2024
Team Lead
FutureNow
01.2016 - 01.2017
Bachelor - Accounting & Finance
University of Management & Technology Lahore
MBA - Master of Business Administration
The University of Tennessee At Chattanooga