UMER KHALID
Sugar Land
Summary
Ambitious individual with strong organizational and multitasking abilities, coupled with a natural aptitude for technology. Equipped with a diverse skill set, prepared to apply knowledge and abilities to tackle any challenge that comes their way.
Overview
6
6
years of professional experience
Work History
IT Consultant
Full Dimension IT Solutions
09.2022 - Current
- Administer and implement Microsoft Office 365 for client teams of up to 200+ employees
- Support and monitor VMware vCenter Server for 50+ clients
- Work directly with clients to install, configure, and manage IT infrastructure hardware
- Windows server administration including Active Directory for 50+ clients
- Provide remote desktop support for end-user troubleshooting of up to 150+ employees
- Spearhead end-user upgrade of all PCs to Microsoft Windows 10 for 300+ workstations using SCCM
- Provide network support including switches, wireless networks, VPN, DNS, DHCP
- Performed troubleshooting activities to diagnose faults within various IT infrastructures such as routers, switches
- Implemented changes to existing systems based on user feedback while ensuring compliance with industry standards and regulations
Business Analyst
Agile IT Tech
12.2021 - 08.2022
- Effectively communicate requirements and support them with documentation for developers benefit
- Created dashboards to monitor and track key performance indicators.
- Implemented business intelligence solutions to increase operational efficiency.
- Exhibited proficiency in managing multiple projects simultaneously while prioritizing tasks efficiently
- Utilized creative thinking to develop innovative solutions to technical challenges
- Utilized data visualization techniques to present and explain complex data sets.
Director of Sales and Operations/ Founder
Social Nomad Consulting
09.2020 - 01.2021
- Company Overview: Digital marketing consulting firm for local gyms and fitness studios, helping small business owners leverage social media automation to accelerate lead generation, sales, and organic growth
- Managing day to day internal operations of a 6-person team - daily responsibilities include project management, account management, human resource management, time management, risk management, auditing business operations, etc
- Grew Monthly Recurring Revenue to above $12,000 per month by identifying and prioritizing development initiatives, setting leading and lagging key performance indicators, building systems and standard operating procedures, implementing tracking, reporting, and data analytics, etc
- Assisted in developing training materials related to consulting services offered by the company
- Digital marketing consulting firm for local gyms and fitness studios, helping small business owners leverage social media automation to accelerate lead generation, sales, and organic growth
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Junior Executive / Sales Lead
Zeal Co.
10.2018 - 09.2019
- Generated over $50,000 in revenue through direct customer acquisitions as a third party sales representative for Xfinity/Comcast, and a non profit Assurance Wireless, while also simultaneously interviewing, hiring, training, managing, and leading a team of sales executives
- Interviewed, recruited and trained new onboarding candidates.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers
- Created comprehensive training documents for new employees
Education
BA - Management Information Systems
University of Houston
12.2023
Skills
- Business Analysis
- Project Management
- Virtualization Technologies
- Information Security
- IT Service Management
- Team Collaboration
- B2C & B2B Sales
- MS Office Suite & 365
- Software & Hardware Troubleshooting
- Customer Relationship Management
- Information technology infrastructure
Timeline
IT Consultant
Full Dimension IT Solutions
09.2022 - Current
Business Analyst
Agile IT Tech
12.2021 - 08.2022
Director of Sales and Operations/ Founder
Social Nomad Consulting
09.2020 - 01.2021
Junior Executive / Sales Lead
Zeal Co.
10.2018 - 09.2019
BA - Management Information Systems
University of Houston
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