Summary
Overview
Work History
Education
Skills
Timeline
Generic

UMME SALMA AMIR

Healthcare Support Professional
Buffalo

Summary

Detail-oriented psychology graduate with experience supporting individuals through phone, email, and in-person communication. Proven ability to build rapport, manage sensitive information, and guide clients and patients through programs and services. Skilled in remote communication, administrative tasks, and front-line support. Seeking a remote position involving client outreach, patient onboarding, or service coordination.

Overview

5
5
years of professional experience

Work History

Community Support Staff Specialist

Aspire of WNY
05.2022 - 01.2024
  • - Handle high volumes of inbound and outbound phone calls with potential clients, caregivers, and support staff to coordinate services and follow-ups.
  • - Use computer systems to track client progress, complete documentation, and manage scheduling.
  • - Assist individuals with disabilities through personalized support while ensuring efficient communication with families and healthcare providers.
  • - Lead community assistance programs and train staff on service delivery protocols.
  • - Ensure compliance with regulations while maintaining confidentiality and professionalism.

Saturday Respite Program Leader

Aspire of WNY
11.2021 - 05.2022
  • - Managed weekend relief program for individuals with developmental and physical disabilities.
  • - Communicated regularly with families via phone and email, providing updates and addressing concerns.
  • - Trained and supported staff in care protocols and communication techniques.
  • - Designed inclusive activities promoting social interaction and engagement.

Teacher Aide

Aspire Center for Learning
05.2021 - 11.2021
  • - Provided individual and group academic support in a classroom setting.
  • - Acted as a substitute teacher and assisted children one-on-one as needed.
  • - Maintained consistent communication with caregivers through phone and email.

Front Desk Receptionist

Buffalo State College - Exceptional Education Dept.
01.2020 - 05.2021
  • - Managed front desk operations including phone handling, visitor inquiries, and appointment scheduling.
  • - Maintained organized filing systems and provided information to guests and staff.
  • - Ensured a professional front-line presence and routed communications appropriately.

Near Peer Mentor

Say Yes to Education
01.2019 - 01.2020
  • - Guided high school students in planning for college and career paths via phone, email, and in-person.
  • - Provided resources on scholarships, financial aid, and career exploration.
  • - Maintained communication logs and adapted to remote mentoring as needed.

Education

Bachelor of Arts - Psychology, Biology

SUNY Buffalo State College

Skills

  • - Remote Communication: Experienced in phone, email, and virtual platforms (Zoom, Google Meet)
  • - Client Relations: Skilled in de-escalating concerns, building trust, and delivering clear information
  • - Technical Proficiency: Comfortable with databases, Microsoft Office, and Google Suite
  • - Adaptability: Able to shift priorities and manage workload in dynamic remote environments
  • - Professional Communication: Strong verbal and written skills across all channels
  • - Organized & Detail-Oriented: Efficient in tracking information, completing forms, and maintaining confidentiality

Timeline

Community Support Staff Specialist

Aspire of WNY
05.2022 - 01.2024

Saturday Respite Program Leader

Aspire of WNY
11.2021 - 05.2022

Teacher Aide

Aspire Center for Learning
05.2021 - 11.2021

Front Desk Receptionist

Buffalo State College - Exceptional Education Dept.
01.2020 - 05.2021

Near Peer Mentor

Say Yes to Education
01.2019 - 01.2020

Bachelor of Arts - Psychology, Biology

SUNY Buffalo State College

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