UNA PRATT

Homestead (relocating To Massachusetts),FL

Summary

I am a goal-oriented graduate of Florida International University with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

years of professional experience

Work History

Full-time Assistant Manager

Aldenbridge Global Logistics Solutions

Medley, FL

05.2022 - Current

Maintained a clean, safe, and organized office environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Maintained detailed records of customer payments and billing adjustments.
Implemented efficient routing strategies that maximized productivity while minimizing travel time between job sites.

Full-time Administrative Assistant

Guard Your Claim

Coral Gables, FL

04.2021 - 05.2022

Coordinated administrative workflow to enhance office efficiency and support daily operations.
Managed scheduling and calendar appointments for multiple executives, ensuring optimal time management.
Developed and maintained filing systems, improving document retrieval processes and information accuracy.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Full-time Store Protection Specialist

Ross Inc

Cutler Bay, FL

06.2019 - 04.2021

Conducted routine audits to identify and mitigate potential theft risks.
Implemented loss prevention strategies to enhance store security measures.
Trained staff on loss prevention protocols and emergency response procedures.
Collaborated with management to develop inventory control processes for accuracy.

Part-time Sales Associate

Old Navy Inc

Homestead, FL

08.2018 - 06.2019

Provided exceptional customer service to enhance overall shopping experience.
Assisted in merchandising and inventory management to maintain store organization.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Criminal Justice

Florida International University (FIU)

Miami, FL

07.2022

Skills

Computer: Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher, Access), Data analysis: Database management, attention to detail, customer service, data entry, money handling, problem-solving, time management

Timeline