Undra Young
Grand Prairie
Summary
Dynamic professional with a proven track record in customer service at Walmart, excelling in enhancing customer satisfaction and reliability. Skilled in tax preparation, ensuring compliance and maximizing benefits for clients. Known for patience and composure, I effectively lead teams to improve service delivery and streamline operations.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Walmart
10.2013 - 11.2025
- Processed customer transactions accurately and efficiently at point-of-sale terminals.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized cash registers and ensured proper cash handling procedures.
- Collaborated with team members to restock merchandise, ensuring availability for customers.
Team Leader
Sam’s Club
05.2024 - 03.2025
- Oversaw daily operations to ensure optimal team performance and customer satisfaction.
- Implemented training programs that enhanced employee skills and improved service delivery.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Collaborated with cross-functional teams to streamline processes and reduce operational costs.
Tax Preparer
Jackson Hewitt
01.2010 - 04.2020
- Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations.
- Analyzed financial documents to identify deductions and credits, maximizing clients' tax benefits.
- Reviewed client information for accuracy, improving overall quality of submissions and reducing errors.
- Collaborated with clients to gather necessary documentation, enhancing communication and efficiency in the preparation process.
Education
Certificate of Technical Studies -
Keesler Air Forces Base
Biloxi, MSGraduate Certificate - Office System
Southwest Community College
Summit, MS05.1997
College Prep Classes
Amite County High
Liberty, MS05.1993
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Accomplishments
I was enlisted in the United States Air Force from 1993-1995, with an Honorable Discharge
Timeline
Team Leader
Sam’s Club
05.2024 - 03.2025
Customer Service Cashier
Walmart
10.2013 - 11.2025
Tax Preparer
Jackson Hewitt
01.2010 - 04.2020
Certificate of Technical Studies -
Keesler Air Forces Base
Graduate Certificate - Office System
Southwest Community College
College Prep Classes
Amite County High