Undre'Anna Turner
Missoula,MT
Summary
Experienced with managing guest interactions with 8 years of experience in various roles including pharmacy care, and telecommunications . Adept at problem-solving, multitasking, and collaborating with teams to achieve goals. Passionate about continuous learning and contributing to organizational success. Skilled in utilizing effective communications to address and resolve guest concerns promptly. Seeking to contribute my expertise and enthusiasm to the desired role.
Overview
11
11
years of professional experience
Work History
Front Desk Assistant/Cleaner
Deep Tissue Massage
11.2024 - Current
- .Assist with scheduling/ cancelling appointments approximately 30 calls per day and emailed customers promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Clean massage rooms.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Pharmacy Care Representative
CVS
08.2023 - 09.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed approximately 70 incoming calls per day.
- Verify/ Update insurance.
- Handle money transactions using privacy measures
- Answered incoming calls and provided information about order status, store hours and pharmacy procedures.
- Assisted in reducing medication errors by conducting thorough medication reconciliation during patient transitions of care.
- Played an essential role in emergency situations by quickly identifying life-saving medications needed for urgent patient care.
- Expedited prescription preparation times by effectively utilizing pharmaceutical software systems for order processing and documentation purposes.
Customer Service Representative
Chime Solutions
07.2021 - 12.2022
- Assisted customers with FirstNet phone plans.
- Managed approximately 60-75 incoming calls per day.
- Add phone lines or change plans upon customers request
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Amazon Delivery Driver
ILLGA
11.2020 - 04.2021
- Managed approximately 120-200 packages
- Deliver Amazon packages to customers
- Loaded packages into vans prioritizing tasks to increase delivery time
- Navigate GPS
Material Handler/Packer
DHL Supply Chain
04.2018 - 04.2019
- Unbox product
- Label/sleeve product
- Keep up with production line
- Find material and supplies by pulling and verifying supplies
- Loading/Unloading material
- Verify material
- Pack material and ensure that all paperwork is correct
Cashier/Customer Service
Publix
07.2018 - 03.2019
- Greet customers
- Scan grocery items
- Help customers locate items
- Handle money transactions
- Assist with tobacco sales
- Handle customer complaints and escalate the complaints when needed
- Handle and process returns
Cashier
Publix
03.2016 - 01.2017
- Greet customers
- Scan grocery items
- Help customers locate items
- Handle money transactions
Customer Service Representative
Teleperformance
05.2015 - 06.2016
- Assist client with troubleshooting
- Mobile & Internet sales
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Tutor
Trice Tutoring LLC
02.2014 - 08.2015
- Tutored elementary aged kids
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
High School Diploma -
Georgia Connections Academy
Duluth, GA01.2014
Skills
- Microsoft Excel
- Microsoft Word
- Proficiency in scheduling and appointment management
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Expertise in handling cash, credit card transactions, and financial reconciliation
- Highly organized with the ability to multitask and prioritize effectively
- Exceptional customer service and conflict resolution skills
- Experience in fast-paced, high-volume environments
- Ability to maintain professionalism and composure under pressure
Timeline
Front Desk Assistant/Cleaner
Deep Tissue Massage
11.2024 - Current
Pharmacy Care Representative
CVS
08.2023 - 09.2024
Customer Service Representative
Chime Solutions
07.2021 - 12.2022
Amazon Delivery Driver
ILLGA
11.2020 - 04.2021
Cashier/Customer Service
Publix
07.2018 - 03.2019
Material Handler/Packer
DHL Supply Chain
04.2018 - 04.2019
Cashier
Publix
03.2016 - 01.2017
Customer Service Representative
Teleperformance
05.2015 - 06.2016
Tutor
Trice Tutoring LLC
02.2014 - 08.2015
High School Diploma -
Georgia Connections Academy
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