UNDRIYA JACKSON
South Bend,IN
Summary
Customer service and event coordination experience focused on clear communication, issue resolution, and service quality. Strong teamwork skills supporting guest-facing operations and cross-functional collaboration. Familiarity with guest relations processes and medical terminology to assist with accurate documentation and information handling.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Agent
American Airlines
South Bend, Indiana
08.2026 - Current
- Assisted customers with flight bookings and itinerary modifications, ensuring smooth travel experiences.
- Resolved complaints efficiently, escalating issues to relevant departments for prompt resolution.
- Coordinated with team members to provide timely support, contributing to higher customer satisfaction.
Package Handler
FedEx
South Bend , IN
12.2025 - 08.2026
- Utilized handheld scanners to accurately scan and label packages, facilitating efficient shipment tracking.
- Executed loading and unloading of packages from trailers and trucks to ensure timely processing.
- Organized and stacked packages securely to reduce damage risk during transport.
Event Staff Member
Ball State University
Muncie, Indiana
08.2023 - 10.2024
- Coordinated with event planners to ensure seamless event execution and high levels of customer satisfaction.
- Facilitated guest seating, food and drink service, and event activities to enhance overall guest experience.
- Oversaw event safety and security protocols to protect guests and staff.
Education
Bachelor's Degree - Business Administration
Ball State University
Muncie, IN05-2027
Skills
- Customer service
- Guest relations
- Team collaboration
- Excel/spreadsheets
- Problem solving
- Critical thinking
- Time management
- Communication skills
- Financial transactions
Personal Information
Title: Business Administration Student
Certification
American Heart Association - Professional CPR, 2022, Captain Eric Kraft, Clay Fire Department, South Bend, IN
Timeline
Customer Service Agent
American Airlines
08.2026 - Current
Package Handler
FedEx
12.2025 - 08.2026
Event Staff Member
Ball State University
08.2023 - 10.2024
Bachelor's Degree - Business Administration
Ball State University