Uneek Pinnock
Ruther Glen,VA
Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Fairridge OBGYN Associates
05.2016 - 01.2022
- Assist Gynecologists with clinical and clerical tasks such as but not limited to: Patient education and teaching as determined by physician, examination and room preparation (pap smears, minor surgery, etc.), take vital and record patient medical history
- Make sure office area and patients rooms are cleaned at all times
- Collaborate with physicians, hospitals, and labs to ensure quality patient care
- Assist front desk staff with registration, insurance verification, electronic medical records, answering phones, filing paper work, and appointment scheduling as needed.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Clinical Technician
Inova Health System
02.2021 - 11.2021
- Enhanced patient care by accurately performing diagnostic tests and recording results.
- Streamlined clinic operations by maintaining organized records and updating patient information.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Reduced errors in laboratory testing by diligently following protocols and quality control procedures.
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Increased efficiency of clinical workflows by promptly responding to physician orders and prioritizing tasks appropriately.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Participated in continuing education opportunities to stay current on advances in medical technology and techniques.
Certified Nursing Assistant
Northern Virginia Health Care Center
02.2016 - 05.2016
- Assists nursing personnel in provision of basic care for residents as well as assist them in daily activities they might have trouble with on their own, such as bathing and necessary unit tasks and functions in compliance with The Nurse Connection policies, and procedures, applicable health care standards and Virginia State Department of Health
Cashier
McDonalds
01.2011 - 01.2013
- Greet Customers and assist with taking customer orders and paid close attention to orders with detail instructions
- Provided excellent customers service
- Maintained the lobby area making sure it was neat, clean and organized.
Education
Associate of Applied Science in Medical Assistant -
Everest College
Woodbridge, VA01.2014
High School Diploma -
Brooke Point High School
Stafford, VA06.2012
Skills
- HIPAA Compliance
- Patient-focused care
- Medical Billing
- Medical office administration
- Medical Terminology
- Patient Flow Management
- Data Entry
- Maintaining confidentiality
- Electronic Health Records
- Multi-Line Phone Systems
- Phone and Email Etiquette
- Paperwork Processing
Timeline
Clinical Technician
Inova Health System
02.2021 - 11.2021
Medical Assistant
Fairridge OBGYN Associates
05.2016 - 01.2022
Certified Nursing Assistant
Northern Virginia Health Care Center
02.2016 - 05.2016
Cashier
McDonalds
01.2011 - 01.2013
Associate of Applied Science in Medical Assistant -
Everest College
High School Diploma -
Brooke Point High School
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