Uneisha Lewis
Ridgeland,MS
Summary
Proven Associate Banker at Chase Bank JP Morgan, adept in financial planning and banking relationship management. Demonstrated success in enhancing customer loyalty and bank profitability, resolving complex issues with a team-oriented approach. Skilled in regulatory compliance and risk assessment, significantly improving service delivery and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank JP Morgan
Jackson, MS
11.2023 - Current
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
Customer Service Representative
Bank Plus
Ridgeland, MS
02.2022 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Operations Supervisor
Fort Sill National Bank
Canton, MS
01.2020 - 02.2022
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
High School Diploma -
Murrah High School
Jackson, MS05-2012
Skills
- Financial planning
- Banking regulations
- Banking relationship management
- Night and safe deposit procedures
- Teller support
- Team collaboration
Certification
- Notary
Timeline
Associate Banker
Chase Bank JP Morgan
11.2023 - Current
Customer Service Representative
Bank Plus
02.2022 - 11.2023
Operations Supervisor
Fort Sill National Bank
01.2020 - 02.2022
- Notary
High School Diploma -
Murrah High School
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